Turito is an online education platform helping students learn through structured programs, live classes, and personalized academic support. Their ecosystem includes students, parents, tutors, and relationship managers, operating across the US, UK, Australia, and the Middle East.
At its core, Turito is not just delivering classes. It is enabling continuous communication between multiple stakeholders across the learning journey.
The need for scalable, visible communication
Turito already had chat in place, but it was not aligned with how their platform operated.
They needed:
Seamless group and 1:1 conversations between students, tutors, parents, and RMs.
Chat embedded inside their app and web portal, post-login.
Real-time visibility into conversations and user activity.
Reliable notifications across channels for users who are not always online.
Reliable notifications across channels for users who are not always online.
What they had instead:
Limited analytics with no clear way to track live or past conversations.
A rigid interface with minimal flexibility.
No efficient way for RMs to monitor engagement across hundreds of students.
The gap was clear. Chat existed, but it was not helping them operate better.
How Turito Integrated CometChat into Their Platform
Turito integrated CometChat using UI Kits, allowing them to add a complete messaging layer without building it from scratch.
Here is what they implemented:
1:1 and group messaging
Students can connect with tutors, RMs, or participate in group discussions within the platform.
In-app, white-labeled chat
Messaging is fully embedded into Turito’s app and web portal, creating a consistent user experience.
Real-time messaging signals
Features like typing indicators, read receipts, and online presence improve interaction clarity.
Conversation tracking and logs
Turito can monitor active chats, review past conversations, and understand usage patterns.
Push, email, and SMS notifications
Users receive timely updates even when they are not actively using the platform.
Flexible integration with APIs and webhooks
Turito aligned chat functionality with their internal systems, including mapping conversations to specific RMs.
Impact on operations and user experience
With CometChat in place, communication became a structured part of Turito’s platform.
Improved visibility for relationship managers
RMs can monitor student interactions and engagement more effectively.
Consistent communication across users
Students, tutors, and parents stay connected regardless of availability
Faster time to market
Turito avoided building chat infrastructure from scratch and reduced development effort.
Scalable communication infrastructure
The platform now supports both one-on-one and group interactions at scale.
Access to actionable insights
Conversation data and analytics provide better operational visibility.
Turito moved from having a basic chat feature to building a communication system that supports how their platform actually works.
