Context-aware moderation analyzes HIPAA compliant healthcare conversations to detect harmful content and policy violations beyond simple keyword matching.

AI agent guardrails prevent data leaks, filter sensitive patient information in responses, and block unauthorized disclosures automatically.

Flag and review tools let you set custom rules on the dashboard to automatically escalate uncertain or complex medical queries for human review.

Utilize online presence webhook to immediately link patients with doctors who are online and prepared to engage in a chat.

Trigger notifications from simple events such as message sent and edited, or set advanced triggers such as message read or message delivered.

Get notified for every group or individual action, such as notify all on groups and more

Track patient engagement patterns by monitoring consultation volumes, appointment bookings, and peak usage times to optimize healthcare staffing and resource allocation.

Monitor healthcare quality metrics including call reliability, video quality, provider response times, and patient satisfaction to improve consultation experiences.

Monitor AI agent notification metrics including appointment reminder open rates, medication alert responses, and follow-up engagement to reduce no-shows and improve adherence.

HIPAA

GDPR

CSAM

COPPA

SOC2

DSA

Sync events with HIPAA-compliant systems by triggering webhooks for conversations, video calls, and document sharing to automatically log patient interactions and maintain audit trails.

Automate workflows including appointment confirmations, patient record updates, and care team alerts through secure, encrypted webhook endpoints.

Monitor AI agent compliance by capturing webhook events when agents handle patient queries or escalate cases, ensuring complete audit trails for regulatory compliance.