Healthcare & Telehealth
Secure, HIPAA-compliant in-app chat and calling for telehealth applications.
CometChat helps telehealth businesses to bridge the gap between virtual and in-person care with an intuitive chat, voice and video calling experience.
Trusted by
CometChat for telehealth
Less friction, Better communication, Improved patient outcome
Live Calling
Face-to-face virtual consultation
Connect doctors and patients virtually through in app video conferencing for accurate and timely diagnostics.
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High and consistent call quality across different browsers, devices and even in low bandwidth
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Replicate the comfort and ease of an in-person doctor's visit.
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Access all call recordings along with AI transcription.
Messaging Experience
Whatsapp style chat for persistent conversations
Allow doctors, patients and support staff to chat securely.
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Persistent chat to provide context and medical history of the patient
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Secure file sharing of images, reports, and prescription within chat.
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Enable users to record voice and video notes to describe symptoms and treatment plans.
Group Chat
Streamline communication via group conversations
Group chat with multiple participants for shared and interactive experiences.
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Effective care coordination by involving all doctors and relevant support staff.
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Create an in-app community for patients with similar conditions.
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Organize workshops and group therapy sessions to assist patients in their recovery process.
Conversational AI
Roll out AI powered conversational experience
Reduce the burden on healthcare providers with CometChat AI
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Utilize chatbots for basic inquiries, appointment reminders, and welcome messages.
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AI powered summariser to generate clinical notes by analyzing transcriptions.
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AI Voice Bot to gather patient history and store responses before connecting them to doctors.
Telehealth Operations
Manage bookings, and appointment scheduling via chat
Go beyond basic user-to-user messaging. Interactive messages help telehealth admins to utilize chat as an operations hub.
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Allow patients to schedule or reschedule appointments directly through chat.
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Streamline patient intake process by collecting information using interactive forms.
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Share valuable resources such as reports and treatment plans through interactive content cards.
Communication platform built for growth
Build, ship and manage telehealth chat at scale
Multi tenancy
Deliver secure, private chat experiences for all your tenants with a single, scalable platform.
BAA agreement
Affordable, HIPAA-compliant chat and calling, complete with signed BAAs
Message retention
CometChat automatically stores your chat data for easy access in case of audits, disputes, or customer inquiries, ensuring no conversation is ever lost.
UI Kits
Pre-built chat interface designed specifically for the healthcare industry. Get your app up and running faster with features that your patients will love.
Scalability
Scale effortlessly to meet the demands of your expanding user base. A robust infrastructure that can support 1 Million+ concurrency.
Moderation
Protect patients and healthcare providers from inappropriate behavior with real-time chat monitoring, keyword filtering, and the ability to restrict or ban users.
Command Center
Admin tools for chat management, notifications and Insights
Streamline the patient journey with automated actions and personalization.
Utilize online presence webhook to immediately link patients with doctors who are online and prepared to engage in a chat. Automatically update a patient's Electronic Health Record (EHR) with important information obtained from the chat.
Effortlessly manage and analyze all your call recordings in one place.
Access all call recordings from a single, searchable location. Quickly review key call details like duration, session participants, and timestamps. Leverage call recordings for training purposes, coaching, and developing effective follow-up plans.
Appointment reminders via chat and notifications.
Schedule automatic reminders for appointment, prescription refills or follow-up consultations directly within the chat interface. If a patient misses the initial chat notification, additional reminders can be sent using push, SMS, and email.
Fully compliant
Security standards
HIPAA + BAA
CometChat is compliant with HIPAA rules and standards and can enter into a BAA.
Global compliance
CometChat is compliant with GDPR, CCPA, and PIPEDA, ensuring data privacy across borders.
ISO 27001
CometChat is certified compliant with the ISO 27001 standards.
SOC 2 Type 2
CometChat is certified compliant with SOC 2’s five Trust Service Principles of security, availability, privacy, confidentiality, and processing integrity.
Unmatched call quality and technical excellence
Experience superior communication with CometChat's state-of-the-art infrastructure.
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Experience crystal clear audio and video calls
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Real-time communication with near-instantaneous transmission and zero delays
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Stable and reliable performance even during peak times
Features and integrations to build a convenient, quick and professional health care experience
1 to 1 chat
Group chat
Voice & video calling
Secure file uploads
Patient chat history
Customer Stories
10 years and 50,000+ customer Stories
Before CometChat, we relied on phone calls and text messages for communication, which proved to be inefficient. After implementing CometChat, our communication between medical professionals and logistics personnel improved significantly, enabling us to save lives more effectively.
Evan Lavidor
Senior Director
We started with telephonic consultations, but quickly saw the need for a more scalable and efficient system. Transitioning to CometChat allowed us to build a Whatsapp-like chat system that let us handle multiple consultations simultaneously and streamline our operations.
Himanshu Khurana
Senior Product Manager
Since our initial chat system struggled to scale, we needed a quick solution that wouldn't disrupt our ongoing operations. CometChat provided exceptional support, helping us design the UI and go live swiftly.
Mike Hall
Director of Engineering
Before CometChat, we relied on phone calls and text messages for communication, which proved to be inefficient. After implementing CometChat, our communication between medical professionals and logistics personnel improved significantly, enabling us to save lives more effectively.
Evan Lavidor
Senior Director
We started with telephonic consultations, but quickly saw the need for a more scalable and efficient system. Transitioning to CometChat allowed us to build a Whatsapp-like chat system that let us handle multiple consultations simultaneously and streamline our operations.
Himanshu Khurana
Senior Product Manager
Since our initial chat system struggled to scale, we needed a quick solution that wouldn't disrupt our ongoing operations. CometChat provided exceptional support, helping us design the UI and go live swiftly.
Mike Hall
Director of Engineering
Start building today
Build faster, scale smarter, and elevate your chat experience with tools that grow with your business.
