Conversation & engagement analytics
Get visibility into your messaging usage and insights into how it affects your core business metrics such as user engagement and adoption.
The benefits
Track, analyze and improve user conversations
Slice and dice messaging adoption
Gain visibility into which features are driving messaging adoption.
MAUs vs MCUs corelation
Understand correlation of messaging to your MAUs and improve upon it.
Analyze & iterate users’ experience
Build conversational funnels and personalise user experience based on conversational data.
Analytics
Meaningful data that shows what users do
User analytics
Get a real-time pulse of your chat users
Track user-level data about total users, active users, groups, and members
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Total number of users
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Daily new Users
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Total active users (time period)
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Total number of groups and members
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Top 10 groups
Engagement analytics
Understand what improves messaging stickiness
Monitor usage and track engagement metrics for sent/read messages, call duration and features used.
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Number of messages sent vs read vs delivered
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Average number of messages per user
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Number of calling sessions
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Average call duration
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Top 10 most used features/capabilities
AI - Insights
Drive growth with AI-powered insights
Access richer context about your users and funnels based on their real-time engagement. Understand your users and funnel beyond your product activity.
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AI User Insights
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AI Funnel Insights
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AI Entity Insights
Data export APIs
Access chat analytics data to make better business decisions
Extract message, user, usage and webhooks data from your app and export to CSV or JSON
Get started for free
Build and test for as long as you need. Pick a plan when you’re ready.
