A new era in Brazilian healthcare
In the heart of Brazil, a quiet revolution in healthcare is unfolding, led by Ti.Saúde. Founded in 2016, this innovative startup emerged with a mission to transform patient care through digital solutions. As the COVID-19 pandemic heightened the demand for accessible healthcare, Ti.Saúde stepped into the spotlight, offering a seamless experience where appointments are just a click away and teleconsultations connect patients with doctors across vast distances.
As of now, Ti.Saúde operates across all 26 states in Brazil, significantly broadening its impact on the healthcare system. The company has also begun its international expansion, currently supporting operations in Panama and Honduras.
Ti.Saúde has established itself as a key player in the healthcare technology sector notably serving over 42,000 healthcare professionals, facilitating countless patient connections and improving healthcare delivery nationwide.
The need for real-time collaboration in healthcare
Tisaude’s healthcare platform relied heavily on efficient communication to connect front-office staff with physicians. As telemedicine gained prominence, this need became even more critical. Real-time messaging and video calls were essential for smooth workflows, accurate information exchange, and better patient care.
However, their initial implementation of a chat system revealed several challenges. Delayed message delivery caused significant disruptions, slowing coordination between staff and physicians. These delays directly impacted time-sensitive decisions and frustrated users, emphasizing the need for a more reliable solution.
Determined to address this issue, Tisaude began evaluating messaging platforms that could meet their growing demands. After carefully considering multiple vendors, they reintroduced chat functionality and selected CometChat. The new system would achieve several key goals:
01.
Real-Time Communication
Ensuring instant message delivery for smoother workflows and quicker decisions.
02.
Enhanced Coordination
Improving collaboration between physicians and administrative staff, whether in-clinic or remote.
03.
Multi-Tenancy
Supporting multiple clinics with segmented, secure communication channels through multi-tenancy, ensuring each clinic operates independently while maintaining data privacy.
04.
Telemedicine Support
Enabling seamless video calls and messaging for virtual consultations.
CometChat’s modern UI kits, multi-tenancy capabilities, and improved reliability made it the perfect choice to meet these needs and enhance Tisaude’s platform.
How Tisaude uses CometChat
After introducing CometChat, Tisaude experienced a significant shift in how communication was managed across their platform. Addressing the initial challenges head-on, CometChat’s upgraded features have become an integral part of Tisaude’s ecosystem, offering seamless communication, enhanced collaboration, and robust telemedicine support.
Here’s how CometChat powers the Tisaude platform today:
User Login & Role-Based Access
Tisaude begins with a secure authentication process, ensuring that users are granted role-based access based on their responsibilities within the clinic. Physicians, nurses, administrative staff, and front-office workers are assigned permissions tailored to their roles, ensuring that each individual can access the communication tools and data relevant to their work.
Dashboard-Centric Workflow
Once authenticated, users are greeted with a personalized dashboard that serves as the central hub for their daily activities. This dashboard provides an overview of their schedules, patient data, and upcoming consultations.
CometChat’s messaging interface is seamlessly embedded into this dashboard, offering immediate access to chats and conversations without disrupting workflows.
Internal Communication Made Seamless
One of the core functionalities of CometChat within Tisaude is its ability to streamline internal communication. The chat system is designed to foster collaboration across departments and roles, offering two primary modes of communication:
1. Group Chat Rooms:
Group chat rooms are organized by clinic and department.
For instance, a clinic’s physicians and secretaries can collaborate in a shared space, exchanging updates, discussing patient cases, or coordinating tasks in real time.
2. Direct Messages:
For confidential or one-on-one discussions, users can send direct messages.
This feature is particularly useful for securely sharing sensitive patient information or addressing urgent matters privately.
Multi-Tenancy for Privacy and Security
Tisaude’s use of CometChat’s multi-tenancy capabilities ensures that communication remains clinic-specific. This means that users from one clinic cannot interact with those from another, safeguarding patient data and maintaining operational boundaries.
For example, physicians at Clinic A can only message their colleagues and patients at Clinic A, with no risk of accidentally interacting with users from Clinic B. This siloed communication structure provides both security and peace of mind to healthcare providers.
As Tisaude continues to onboard new clinics, CometChat’s scalable infrastructure ensures seamless expansion. The platform can handle increased traffic without compromising performance or reliability.
Additionally, Tisaude has the flexibility to integrate new features, such as advanced reporting or appointment scheduling, without disrupting existing workflows. CometChat’s adaptability positions it as a long-term solution capable of evolving alongside Tisaude’s growing needs.
