The Rise of Ride-Sharing
Twogo, established in 2009, has been a pioneer in the ride sharing space, catering to commuters and business travelers. By connecting drivers and passengers with similar routes, Twogo promotes a convenient way to share travel costs, promote sustainability, and foster a sense of community among commuters.
Powering more than 30,000 monthly registered users, they stay true to their core mission - to address the transportation challenges faced by individuals in urban areas.
Challenges with Traditional Communication Methods
In the early days, Twogo relied on SMS and phone calls as the primary communication channels. But, these methods presented several drawbacks:
01.
Disrupted user experience
Users had to exit the app to send messages or make calls.
02.
Limited functionality
SMS lacked features like real-time updates, chat history and others.
03.
User privacy concerns
Sharing phone numbers raised privacy concerns for both passengers and drivers.
Recognizing these limitations, Twogo sought a solution that would enhance communication and provide a seamless experience. This is where CometChat came into play.
How Twogo uses CometChat
Twogo saw that using SMS and phone calls did not fit with their goal for an easy ride-sharing service. They also found problems with using other apps like WhatsApp, which could confuse users and required sharing personal numbers with strangers.
With Cometchat, Twogo seamlessly integrated in-app chat functionality into the ride-sharing journey offering a secure space for them to coordinate their travel.
Users begin by asking for a ride and saying where they're going and what they prefer. Twogo's system then looks for a good ride match, and once it finds one, it makes a private chat room. This way, users don't have to share phone numbers or use other apps, making things easier from the start.
One-to-One Chats: Enhancing the Ride Experience
The in-app chat empowers both passengers and drivers to communicate with each other. Passengers can tell drivers exactly where they are or how to pick them up easily. Drivers can communicate any delays or confirm their arrival time, fostering better coordination. Additionally, the chat also makes it easy to talk about the cost upfront, so there are no surprises.
Group Chats: Building a Community During the Journey
For rides with multiple passengers, a group chat is automatically created. This makes it easy for everyone to talk and plan where to meet, or share traffic news or changes in route. Being able to ask questions or raise issues in the chat makes it comfortable for everyone.
"Integrating CometChat into TwoGo was refreshingly easy. It's truly a set-it-and-forget-it solution - we implemented it quickly and it just works flawlessly without any heavy lifting on our end. This also allows us to focus on other priorities while providing great chat for our users."
Fynn Recker
Business Consultant, Twogo
Twogo's journey to transform the ride-sharing experience serves as a testament to the power of innovation and collaboration. By using Cometchat for in-app communication, they solved the most common painpoints and made the service better for everyone. As Twogo keeps innovating and working together, they're making travel more fun and efficient for everyone.
