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AI Agents & Copilots

The no-code way to build real, useful AI agents

Build and refine powerful copilots using plain language. Connect your data and tools, shape behaviors, and deploy instantly with built-in chat UI, guardrails, insights, and a full notifications engine.
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Features

The core features behind your agent

Key components your agent has under the hood

Natural Language Builder

Build your agent by describing what it should do in plain language - no complex setup required.

Agent usage

What can you make your agent do?

From simple to superhuman - tasks and interactions your agent can support.

Answer anything

Pulls accurate, grounded answers from your documents, website, FAQs, policies, and product data. Understands context, cites sources, and delivers precise responses without hallucinations or generic replies.

Drive your UI

Calls frontend functions in your web or mobile app to fill forms, apply filters, trigger flows, navigate screens, and use device features seamlessly through your SDK.

Run backend logic

Executes secure server-side tools and APIs to read or write data, trigger workflows, process transactions, and integrate with internal systems or third-party services reliably.

Hand off smoothly

Transfers conversations to human agents when needed and back to automation without losing context, history, or intent, ensuring continuity and a seamless user experience.

Coordinate processes

Manages multi-step workflows by collecting inputs, validating data, gathering approvals, orchestrating actions across systems, and delivering a structured, final outcome to users.

Act proactively

Runs background tasks, messages users with new information, sets reminders, schedules events, and sends notifications.

AI-ready chat layer, out-of-the-box

A complete, production-grade chat interface built for real AI-driven conversations.

Streaming replies with thinking states

See responses unfold in real time, with visible thinking, searching, and acting states.

Retry & stop controls

Let users retry a response, stop generation, or recover gracefully from failures.

Feedback controls

Collect thumbs-up, thumbs-down, or written feedback to continuously improve agent quality.

Rich response rendering

Show structured outputs like cards, charts, summaries, and visual insights.

Interactive UI actions

Trigger UI elements like buttons, forms, modals, and workflows directly from agent responses.

Inline citations & expandable reasoning

Provide transparent answers with sources, citations, and optional step-by-step reasoning.

Markdown rendering

Render clean, readable responses with headings, lists, code blocks, and links.

Voice messages

Enable voice-based conversations with support for sending and receiving audio.

Multimedia support

Handle text, images, videos, files, and rich content in a single conversation.

Chat Integrations

Flexible ways to deploy the chat

Pick the integration path that fits your stack, team, and timeline.

Widget Builder

A no-code chat builder for any platform, built for high-impact use cases that need real chat fast and flexible.

Customize entirely and toggle chat functions as needed
Integrate with a single line of code
Deploy and launch your in-app chat

Chat UI Kits

Comprehensive UI Kits with all the chat features you need, designed to grow with your app.

Customize chat, build and launch effortlessly
Pre-built UI components & business logic
Easily customizable & extensible

Chat SDKs

Open source SDKs and APIs for all popular frameworks to build bespoke chat experiences.

Fully customizable workflows
Build your own chat interface
Extend beyond core capabilities with ease

Core Platform Capabilities

The essentials: What every agent gets

Everything your agent needs to be safe, responsive, and measurable.

Built-in guardrails + moderation

Two-Way Safety, Built In

Most platforms stop at content filters. We moderate both ways - and give you the logic, visibility, and flexibility to do it your way.

Two-way moderation

Works with CometChat AI, OpenAI, or your own moderation API

Fallback logic, refusal routing, escalation paths

Visual policy builder with thresholds, triggers, and roles

Audit trails, CSAM detection, and full RBAC compliance

Plug into any stage of the message lifecycle

Multichannel notifications engine

Your agent is only helpful if people come back to talk to it.

Most agents get ghosted. Yours won’t.

Native push, email, and SMS support

Retry logic, delivery throttling, and batching

Trigger-based delivery rules - unread X mins, fallback triggered, user went silent

Threaded email replies (yes, replies go back to chat!)

Integrates with SendGrid, Twilio, or your custom providers

User-level frequency + preference settings

Insights dashboard

Ship the agent. Then make it better. Without needing Mixpanel, Segment, or BI setups.

From day one, you get built-in visibility into what your agent is doing - and how people are responding.

Resolution rates, fallback frequency, retry counts, latency

Tool usage breakdowns, prompt paths, knowledge base hits

Conversation-level analytics: drop-off points, re-engagement, success outcomes

Sentiment markers and feedback loops

Exportable, filterable, and privacy-respectful

Trust & Security

Security and scale you can trust

Global edge network, iron-clad security, and 99.999% uptime. Battle-tested infrastructure that scales to billions of users.

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Use Cases

How teams use CometChat agents

Explore how user-facing agents handle support, guidance, discovery, and operational tasks
across different industries and products.

Marketplaces

Copilots to guide users through onboarding, listings, dispute steps, and order checks. Pull real-time backend data and shift the user to the right screen or form whenever the workflow calls for it.

Test drive our sample agents

Run real conversations, trigger tools, and see how agent behaviors and UI elements actually work.

View Demos
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