Labor Law PC is a law firm building a digital client experience around its active cases. Its client portal gives people a place to access their case and communicate with their legal team without relying on separate communication channels.
As part of that experience, the firm wanted clients to be able to message their lawyer or law clerk directly from the portal, while automating the operational work that comes with handling those conversations.
Bringing case communication into the client portal
Labor Law PC wanted a focused messaging experience rather than a broad communications platform.
When a client logs into the portal, they should be able to go directly into the conversation with their case team. There was no need for voice or video calling, or an AI agent. The priority was straightforward, reliable client messaging.
The firm also needed the communication layer to work with the workflows already running behind the portal. New messages needed to trigger notifications, while documents shared by clients needed to reach the firm's existing storage system automatically.
The challenge: connecting chat to the firm's existing workflows
The chat experience itself was only one part of the requirement.
Labor Law PC needed to connect conversations to the operational systems surrounding each case:
Client communication
Clients needed to message their lawyer and law clerk directly inside the portal.
Message notifications
New messages in a case conversation needed to trigger automatic notifications.
Document handling
Images and PDFs shared by clients needed to be routed to OneDrive automatically.
Case-based access
The experience needed to work across a changing client base, with roughly 150 to 300 active clients in a typical month.
Rather than creating a separate communication application, Labor Law PC integrated chat directly into the portal it was already building.
Building a chat layer around the existing portal
Labor Law PC built its messaging experience with CometChat and connected it to its backend running on Railway.
The integration uses CometChat's webhooks to connect chat activity with the firm's existing workflows. Group webhooks trigger email notifications when new messages arrive, while user and file-related events provide the information needed to identify uploaded documents and route them to OneDrive.
The chat interface itself sits inside the firm's client portal, so clients can communicate with their case team without being redirected to another application.
The entire integration was built and tested on CometChat's free Build plan before moving to production. This allowed the team to validate the experience, gather feedback from the firm, and make revisions before upgrading.
From prototype to production
The integration was built end to end by Labor Law PC's technical lead, covering the chat experience, backend integration, webhook automation, and subsequent revisions.
Once the firm had tested and approved the experience, it moved the integration from the Build plan to CometChat's Advanced 1K plan for production.
This gave Labor Law PC a client communication layer that fits directly into its existing portal and automates the workflows around every conversation.
The result
Labor Law PC turned its client portal into a direct communication channel between clients and their legal teams.
Messaging inside the portal
Clients can communicate with their lawyer and law clerk without leaving the firm's portal.
Automated notifications
New messages can trigger notifications without manual monitoring.
Automated document routing
Client-uploaded images and PDFs can flow directly into OneDrive.
Focused implementation
The firm built only the messaging capabilities it needed, without adding unnecessary voice, video, or AI functionality
Validated before production
The integration was built and tested before moving to a paid production plan.
Labor Law PC went from a chat requirement to a production-ready client communication layer, with CometChat embedded directly into the portal and the surrounding workflows automated behind the scenes.
