136,000+
apps powered by CometChat
20M+
messages sent every day
163+
countries connected through CometChat
7ms
API response time
99.999%
uptime SLA
The gap
When staff don't have a sanctioned clinical messenger, they reach for what's at hand. That means PHI on personal phones, patient coordination over WhatsApp, and handoffs that slip through the cracks. The usual options force a choice between usability and compliance. CometChat AIR refuses it.
Slack, Teams and their peers are multi-tenant and cloud-only. Patient data routed through a third-party cloud is a HIPAA violation waiting to happen — and they can't deploy inside a hospital network.
Without a sanctioned tool, clinical teams turn to WhatsApp and personal SMS — moving patient names, lab results and care instructions onto unmanaged devices and outside servers.
Purpose-built clinical tools often check the HIPAA box but fail on usability — slow, hard to deploy, missing modern features like threads and video calls. Staff abandon them.
CometChat AIR
A complete clinical messaging platform — channels, threads, voice, video, file sharing — that deploys entirely inside your hospital environment. The experience your staff will actually use, on the terms your compliance team can approve.
Features
What do you get with CometChat AIR?
1:1, group, channels and threads by unit or care team. Share charts, images, and scans. Search across history. Every byte stays on your infrastructure.
Run consults, virtual rounds, and remote handoffs inside the same secured environment, on-prem with no traffic leaving your network.
Copilots that summarize a thread or draft a handoff, running on models you host — your notes never feed an external AI.
Deploy on isolated clinical or research networks with no path to the public internet, for environments where no cloud tool can operate.
Run on your own infrastructure — your data center or your cloud account — so PHI never sits on infrastructure you don't control.
Built for the people who own the decision:
Compliance
CometChat AIR is HIPAA-compliant by design. Here's how it lines up with the Security Rule's three safeguard families.
Encrypted by default, end-to-end: TLS 1.2+ in transit and encrypted at rest. Bring your own encryption keys (BYOK) so you hold the keys — not us. Role-based access control and tamper-proof audit logs protect ePHI per the Security Rule.
Your directory. Your policies. Your call. SSO / LDAP from your own identity provider, granular retention and deletion policies per channel or facility, and zero-access mode so CometChat cannot reach your environment without explicit, auditable approval.
It runs on your infrastructure — full stop: On-prem, your cloud, or air-gapped. Physical access to ePHI is governed by your controls, not a vendor's shared data center. There is no CometChat server that holds your data.
Why CometChat
A decade spent on one thing — messaging — now available entirely inside your clinical environment.
A decade of messaging, and only messaging — not a generalist adding chat as a feature.
End-to-end encryption, RBAC, full audit logs and SSO — built on top of HIPAA, GDPR, SOC 2 and ISO 27001.
Patient data lives in your region, on your hardware, under your control — full data residency and sovereignty.
Global edge network, iron-clad security, and 99.999% uptime. Battle-tested infrastructure that scales to billions of users.
Lightning-fast chat delivery through 35+ edge locations worldwide, ensuring minimal latency for all users.
99.999%
5B+ chats
Tell us about your environment and what you need to secure. We'll show you CometChat AIR running air-gapped, and map it to your deployment.
