136,000+
apps powered by CometChat
20M+
messages sent every day
163+
countries connected through CometChat
7ms
API response time
99.999%
uptime SLA
The gap
Desks, branches, and claims teams already run on chat all day — but on consumer apps or someone else's cloud, none of it is recordable, audit-ready, or owned by the firm. CometChat AIR closes that gap: the same conversations, fully recorded and audit-ready, running entirely on infrastructure you control.
Business on consumer apps can't be captured or produced for an audit.
Cloud chat puts PII and account detail outside your control and data residency obligations.
DORA puts your vendors' access to your data under scrutiny. A cloud chat tool is a third-party ICT dependency by definition.
CometChat AIR
A complete secure messaging platform — channels, threads, voice, video, file sharing — that deploys entirely inside your agency's own infrastructure. The experience your teams will actually use, on the terms your security review can approve.
Features
What do you get with CometChat AIR?
Channels by desk, branch, or claims team, with threads, file sharing, and search — every message on-system with tamper-proof logs for supervision.
Voice and video for client consults, adjuster calls, and desk-to-desk conversations, recorded inside the same audit-ready environment as chat.
AI copilots that summarize a thread or draft a claims note, running on models you host — trade and client data never reach an external AI.
Deploy on isolated trading floor or research networks with no path to the public internet, for the desks where no cloud tool is permitted.
Run on your own data center or private cloud account, with customer-managed, shared, or CometChat-managed operating models. Setup in 1–2 weeks.
Built for the people who own the decision:
Compliance
CometChat AIR is designed around the obligations financial firms already carry, not retrofitted to meet them.
Tamper-proof message history, audit logs, and granular retention support the capture-and-produce obligations behind MiFID II and US recordkeeping rules. Every business conversation is on-system from the moment it's sent.
You own the infrastructure and the operational model, with zero default vendor access and zero-access mode available — reducing ICT third-party exposure under DORA's requirements for financial entities and their ICT providers.
Customer-controlled data residency, bring-your-own-encryption-keys (BYOK), and per-channel retention and deletion policies — so personal data stays in-region and under your keys, not a vendor's.
Why CometChat
A decade spent on one thing — messaging — now available entirely inside your clinical environment.
A decade of messaging, and only messaging — not a generalist adding chat as a feature.
End-to-end encryption, RBAC, full audit logs, and SSO — mapped to MiFID II, DORA, and GDPR obligations, not retrofitted to them.
Communications live in your region, on your infrastructure, under your keys — full residency and sovereignty, no third-party custodian.
Global edge network, iron-clad security, and 99.999% uptime. Battle-tested infrastructure that scales to billions of users.
Lightning-fast chat delivery through 35+ edge locations worldwide, ensuring minimal latency for all users.
99.999%
5B+ chats
Tell us about your environment and what you need to secure. We'll show you CometChat AIR running air-gapped, and map it to your deployment.
