136,000+
apps powered by CometChat
20M+
messages sent every day
163+
countries connected through CometChat
7ms
API response time
99.999%
uptime SLA
The gap
Critical conversations around energy and infrastructure move to personal phones and consumer apps, right when CIP-008 incident documentation and after-action review matter most. The usual options force a choice between a tool crews will use, and one OT security can approve. CometChat AIR refuses that trade.
Slack and Teams are multi-tenant and cloud-hosted — they sit outside the electronic security perimeter (NERC CIP-005) that separates BES Cyber Systems from the corporate network, and their AI features may process message content in ways OT and compliance teams can't sign off on.
Texting a crew lead or coordinating storm response over WhatsApp works in the moment — but it moves safety- and reliability-relevant conversations outside any audit trail, during exactly the incidents where CIP-008 documentation and after-action review matter most.
Email, two-way radio and a decade-old internal chat tool are technically inside the boundary, but slow to search and disconnected from how a modern shift hands off information across a control room, a substation crew and a pipeline segment team.
CometChat AIR
Real-time messaging, voice, video and AI that deploys entirely inside your own environment — including inside the OT-side electronic security perimeter — so the control room gets a tool the crew will actually use, and OT security gets one it can actually approve.
Features
What do you get with CometChat AIR?
1:1 and group chat with threads, file sharing, and sub-100ms messaging for shift handoffs, substation coordination, and mutual aid
Voice and video calling for switching operations, pipeline incidents, and multi-crew storm response, hosted entirely on your own infrastructure.
AI agents and copilots for shift summaries and incident Q&A, running inside your OT environment on models that never train on your data.
Deploy entirely within your OT environment with no outbound internet access or cloud dependencies.
Deploy on bare metal, VMs, Docker, Kubernetes, or your own AWS, GCP, or Azure account with customer-managed, shared, or fully managed operations.
Built for the people who own the decision:
Compliance
Enterprise-grade architecture, mapped to the frameworks that matter for electric utilities and pipeline operators.
SOC 2-aligned, GDPR-compliant and ISO-aligned architecture — BYOK, full audit logs and tamper-proof history, granular retention and deletion controls, TLS 1.2+ and encryption at rest, and RBAC with granular access control.
Architected to support CIP-005 (Electronic Security Perimeters), CIP-008 (Incident Reporting & Response), CIP-011 (Information Protection) and CIP-015 (Internal Network Security Monitoring) — not a NERC CIP certification, which is assessed at the registered entity, not the software vendor.
The same architecture supports TSA pipeline cybersecurity Security Directive requirements and PHMSA Control Room Management (49 CFR § 195.446) recordkeeping expectations for control room operators.
Why CometChat
A decade spent on one thing — messaging — now available entirely inside your clinical environment.
A decade of messaging, and only messaging — not a generalist adding chat as a feature.
Deploys entirely inside your electronic security perimeter.
Modern collaboration without cloud-only lock-in or a DIY self-hosting burden.
Global edge network, iron-clad security, and 99.999% uptime. Battle-tested infrastructure that scales to billions of users.
Lightning-fast chat delivery through 35+ edge locations worldwide, ensuring minimal latency for all users.
99.999%
5B+ chats
Tell us about your environment and what you need to secure. We'll show you CometChat AIR running air-gapped, and map it to your deployment.
