What's the best way to add chat to your product?

Is this chat customer-facing?

Will it have more than 50 active users?

Would downtime directly impact revenue, retention, or customer trust?

Do you expect users to frequently join, leave, or change roles?

Do you need more than basic 1:1 messaging - groups, threads, channels?

Do you need read receipts, typing indicators, reactions, or file sharing?

Do you need push notifications across devices?

Do you need messages to sync when users go offline and come back?

Do you expect your user base to grow significantly over time?

Will this chat integrate with other tools - CRM, support, analytics, or auth?

Do you need HIPAA, SOC 2, GDPR, or other compliance?

Do you need SSO - SAML, LDAP, or similar?

Do you expect 10k+ MAU within the next 12 months?

Do you need guaranteed message delivery - no lost, duplicated, or out-of-order messages?

Do you need moderation tools, admin controls, or role-based permissions?

Your role:

Timeline to ship: