What's the best way to add chat to your product?

Will this chat be used by external customers, not just internal teams?

Will more than 50 active users rely on it regularly?

Would downtime directly impact revenue, retention, or customer trust?

Do you expect users to frequently join, leave, or change roles?

Do you need more than basic 1:1 messaging - groups, threads, channels?

Do you need advanced UX features - read receipts, typing indicators, presence, reactions, file sharing?

Do you need push notifications across devices?

Do you need offline message sync or state recovery after reconnecting?

Do you expect usage or concurrency to grow significantly over time?

Will this chat integrate with other tools - CRM, support, analytics, identity providers?

Do you need HIPAA, SOC 2, GDPR, or other compliance?

Do you need SSO - SAML, LDAP, or similar?

Do you expect 10k+ MAU within the next 12 months?

Do you need delivery guarantees, strict message ordering, or retry logic?

Do you need moderation tools, admin controls, or role-based permissions?

Your role:

Timeline to ship: