CometChat started as communication infrastructure - the kind of thing that makes chat, voice, and video work reliably inside your product without you having to build it yourself.
That job still matters. But the question businesses are asking has changed.
It is no longer just "how do I add chat to my app?" It is "how do I make my business actually talk to customers - proactively, intelligently, at scale - without hiring an army to do it?"
That's exactly where we've been headed. And today, we are announcing $6.5M in strategic funding from our existing investors at Run Ventures to build an enterprise-grade platform customers can rely on.
What this round is for
The foundation is already built. This round is about moving faster on what we have already started.
Our AI platform lets businesses build and deploy conversational AI agents - without code, without specialized AI expertise, and without bolting something onto an existing helpdesk and hoping it holds. It is built on a decade of production-grade communication infrastructure, which means the hard parts - reliability, scale, channel coverage - are already solved.
What we are building on top of that foundation has three components:
Proactive outbound intelligence.
Agents that don't wait. They monitor conditions - a restock, a refund delay, an appointment coming up - and reach out before a customer has to.
Multi-agent orchestration.
A visual workflow builder where non-technical teams can coordinate specialized agents (billing, scheduling, recommendations) and define exactly how they hand off, escalate, and stay on-brand.
Customer intelligence layer.
Automatic extraction of preferences and context, so every interaction - across web, SMS, chat, and voice - gets smarter over time.
Where the real leverage is
The businesses where this matters most share a common trait: every customer interaction has a measurable consequence. A missed restock alert, a delayed refund response, an unanswered booking query - in high-transaction verticals, these aren't just experience gaps. They are revenue gaps.
Wellness and beauty. Home services. E-commerce. Hospitality and food service. Healthcare. Financial services. In these verticals, responsiveness and proactive outreach don't just improve experience - they compound into retention.
Our Co-Founder & CEO, Anuj Garg, puts it plainly: "The current fund raise is specifically done to accelerate our AI play. Our GTM in this vertical would be to target high-transaction verticals like wellness & beauty, home services, e-comm, hospitality & food service where the combination of inbound responsiveness and proactive outreach drives measurable retention and revenue outcomes. In the last 12 months, we have surpassed 2 billion messages sent through our platform, launched CometChat AI to transition from a communication infra provider to an AI agent platform. Our existing investors see the value in adding such key services to our offerings and hence decided to back us with growth capital to accelerate our growth trajectory."
Run Ventures has been with us since early on, and it's their conviction in this direction that shapes how we think about the road ahead. As Brandon Tidwell, Co-founder & GP, puts it: "We have witnessed how methodically Anuj and Anant have scaled the business to make CometChat an intelligent communication layer with several proven use cases. The company has been piloting its AI platform with encouraging early signs as enterprise customers have come onboard. This growth funding will help CometChat to further expedite its AI strategic play."
That early enterprise signal is exactly what this capital is for.
What the next 12-18 months look like
Three things, in plain language:
Move pilot customers into full production. We have early enterprise deployments showing good signal - now we scale them.
Build the GTM infrastructure to support large deployments. Sales, solutions engineering, customer success — the parts that make enterprise software actually work for customers.
Establish real depth in the verticals where AI-driven, proactive customer engagement has a measurable impact on the bottom line.
Total funding raised to date: $21.1M. A lot of messages sent. More to go.
If you are building in one of these spaces and want to see what this looks like in practice - we are here. And if what you need is reliable, scalable chat, voice, or video - we have been ready for that one for a while.
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For press enquiries - shradha.ramprasad@cometchat.com
Official press release available on PR Newswire
Team CometChat