Push, email, and SMS notifications are critical, but when they fail, figuring out why can feel like guesswork. Was it a bad token? A provider issue? A delivery block? Until now, getting answers meant waiting on support. With real-time notification logs, you get instant, self-serve visibility into every notification’s journey. Which is why we're launching complete notification visibility. Not just for push, but also for email and SMS. Real-time logs showing every notification attempt, provider responses, and failure details directly in your CometChat dashboard.
Why this matters for developers
Debugging failed push notifications used to mean support tickets and guesswork. Was it CometChat? APNs? FCM? No way to tell without back-and-forth troubleshooting.
Now you can see exactly what happened to every push notification in real-time. Debug notification issues yourself in seconds instead of waiting for support responses.
Key features
Real-time push tracking
Live feed of all notification attempts with success/failure status
Provider response details:
Full HTTP response codes and error messages from APNs, FCM, or custom providers
Complete message context
Sender, receiver, message content, and device token details for instant tracing
Self-service debugging
Troubleshoot notification delivery without support tickets
Cross-channel visibility
Track real-time delivery logs for Email and SMS , not just push notifications
Platform level insights:
View platform-specific token types to debug issues more accurately
Tech behind this
We now capture and store the complete request/response cycle for every push notification sent through any provider. The logging system processes this data in real-time and surfaces it through a filterable dashboard interface, giving you the same visibility our internal debugging tools provide.
Platform-level debugging
Push tokens now include detailed platform identifiers, displayed under the ‘Push Token Type’ column in your logs. This allows you to pinpoint platform-specific issues, such as failures related to React Native on iOS or Flutter on Android.
Supported platform identifiers include:
FCM platforms
- fcm_android
- fcm_flutter_android
- fcm_flutter_ios
- fcm_ios
- fcm_web
- fcm_react_native_android
- fcm_react_native_ios
- fcm_ionic_cordova_android
- fcm_ionic_cordova_ios
APNS platforms
- apns_ios_device
- apns_ios_voip
- apns_flutter_device
- apns_flutter_voip
- apns_react_native_device
- apns_react_native_voip
- apns_ionic_cordova_device
- apns_ionic_cordova_voip
How to get started
Available now on all plans. Go to Notifications → Logs in your CometChat dashboard. Enable logging and start seeing real-time push notification data immediately. Learn more here
Nivedita Bharathy
Product Marketing Specialist , CometChat