Murphi.ai is an AI automation platform built for healthcare providers, payers, revenue cycle management companies, and clinical systems. It helps organizations automate complex tasks like clinical documentation, eligibility checks, coding and billing, compliance reviews, patient intake workflows, and more through a comprehensive suite of enterprise-grade AI modules. Murphi.ai’s platform lets partners embed AI into their own systems without rearchitecting existing technology stacks, supporting workflows across primary care, hospice, behavioral health, skilled nursing, and other care settings.
Workflows were siloed and time intensive
Healthcare workflows can be a maze of documentation, manual inputs, compliance tasks, and data entry. Clinicians and administrative staff often spend more time on paperwork than on patient care because systems are fragmented or require manual intervention. Murphi.ai wanted faster, more intelligent interactions for users across its platform. The aim was to reduce manual effort, increase accuracy, and cut down administrative overhead while keeping data privacy and compliance at the forefront. While Murphi.ai offered powerful AI features, adding real-time communications for coordination between users, clinicians, and administrative teams required a dependable messaging layer embedded into their workflow ecosystem.
Embedding real-time communication with CometChat
Murphi.ai chose CometChat to provide real-time messaging capabilities within their platform. CometChat’s SDKs and APIs were integrated into Murphi.ai’s existing system so users could interact directly where problems are solved. Team members could message one another, coordinate on documentation, share insights, and stay in sync without leaving the platform. Murphi.ai used CometChat for:
Fast and reliable message delivery in context.
One-on-one and group conversations tied to specific workflows.
Clear user presence and session state.
A communication layer that fits alongside AI modules and healthcare tasks.
By using CometChat, Murphi.ai added conversational capabilities while keeping full control over how and when chat appeared in the product.
Collaboration that supports care and compliance
With CometChat in place, Murphi.ai improved how users communicated around tasks that matter most to healthcare operations. Clinicians and administrative teams can now:
Collaborate directly where documentation and decisions happen.
Communicate without switching tools or interrupting workflows.
Reduce delays in coordination and approvals.
Maintain a record of conversations that align with audit and compliance needs.
Ultimately, Murphi.ai was able to unify real-time communication with AI-assisted workflow automation. Chat became a natural part of the healthcare experience, making the platform feel more coherent and supportive of both patient-facing and internal operational needs.
