Givehero is a dynamic platform that links people and services instantly, helping users find the right support or resource whenever they need it. The team prioritizes fast, reliable communication across their platform to make every interaction smooth and predictable.
Why Givehero needed centralized chat controls
Givehero relied on a chat integration for years, but as their platform grew, they ran into friction:
Admins couldn’t consistently control reactions, replies, or thread messages across groups.
Settings applied inconsistently, with some changes taking effect immediately and others lagging.
Manual workarounds slowed development and internal communications, making testing and feature rollout tricky.
They needed a chat solution that was both flexible and reliable—one that let them focus on their unique features without wrestling with messaging infrastructure.
How Givehero integrated CometChat
Givehero’s team used CometChat’s SDK and UI to gain granular control over their chat experience. With CometChat, they were able to:
Enable or disable reactions, private replies, and thread messages directly from the admin dashboard
Ensure that all changes propagated instantly across every group and thread.
Access CometChat’s technical support and implementation guidance to troubleshoot edge cases and optimize integration.
This setup allowed Givehero’s developers to focus on building unique platform features, while CometChat handled the underlying chat infrastructure reliably.
Predictable, manageable, and scalable chat
With CometChat running under the hood, Givehero now can:
Maintain consistent chat behavior across all users and groups without manual intervention.
Resolve technical issues quickly with dedicated support from CometChat.
Test new features confidently, knowing chat functionality won’t break under scale.
Communication that just works
For Givehero, the platform is all about connecting people efficiently and reliably. With CometChat woven into their platform, Givehero can deliver a chat experience that is predictable, controllable, and scalable—letting their team focus on innovation instead of firefighting messaging issues.
