Groupe Abbatiello is a multi-brand restaurant group operating several franchise-led brands across regions. Each restaurant relies on a central ERP portal for day-to-day operations, including employee scheduling, training (LMS), internal documentation, and staff management. With thousands of active users already on the platform and continued growth ahead, the group needed a modern way to streamline internal communication without disrupting existing workflows.
Internal communication without cross-restaurant noise
Groupe Abbatiello was not looking for a consumer-style messaging app. Their requirement was precise.
They needed an internal chat system embedded directly into their ERP, designed specifically for restaurant-level communication. Employees and franchisees within a single restaurant should be able to message each other, receive push notifications, and collaborate in real time, while remaining completely isolated from other locations. No cross-restaurant chat. No data leakage. No operational complexity for franchise owners.
At the same time, the solution had to integrate cleanly with their existing employee database, support bulk onboarding, respect regional data residency requirements, and scale as new restaurants and brands were added.
A multi-tenant chat architecture built for franchises
Working through the requirements with CometChat’s solutions and engineering teams, Groupe Abbatiello aligned on a multi-tenant model that mirrored their business structure.
Each restaurant operates as its own isolated chat environment, with its own users, groups, and permissions. Employee creation and removal are handled programmatically through APIs, ensuring chat access always stays in sync with the ERP. Existing employees can be imported in bulk, while new hires are automatically provisioned in real time.
On the frontend, the team gained flexibility. They could start with a no-code chat widget embedded into their web application for fast rollout, while retaining the option to move to a fully customizable, code-based implementation later. Brand-level customization, feature controls, and UI updates could be managed without disrupting live environments.
Data privacy and governance were addressed early. Chat data is hosted on region-specific infrastructure, with webhook access available for audits, analytics, or internal compliance workflows. Moderation, access controls, and administrative visibility ensure that communication remains professional, secure, and fully owned by Groupe Abbatiello.
A clear path from pilot to full rollout
By the end of the engagement, Groupe Abbatiello had a clear, actionable implementation plan. They could begin with documentation and sandbox testing, integrate chat incrementally into their ERP, and scale confidently across brands and restaurants over the coming months.
Instead of forcing their teams into another external tool, Groupe Abbatiello embedded communication directly where work already happens. The result is a foundation for faster coordination, cleaner operations, and stronger alignment across every restaurant, without sacrificing control, privacy, or scalability.
