Chat SDKs
HIPAA Compliant Chat SDK & API for Telehealth Apps
Real-Time Messaging
Secure in-app messaging built for HIPAA compliance
Accelerate response times and boost app adoption with CometChat's user-friendly messaging interface. Share files, dispatch reminders, and share medical notes seamlessly. Plus, with our pre-built UI Kits, deployment is just a few hours away.
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Secure push notifications for timely follow-ups.
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Role-aware messaging for patients, doctors, and care teams.
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Message history sync across devices.
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Read & delivery receipts.
Guided Patient Onboarding
Efficient pre-consultation communication
Collect patient history, coordinate appointments, and guide users through structured intake flows using interactive messaging and AI-powered assistants. Maintain conversation history and context so clinicians can start consultations fully informed.
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Interactive forms for patient intake.
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AI-powered chatbots for triage and guidance.
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Appointment scheduling and reminders.
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Structured data capture with validation.
Post-Care Engagement
Smarter collaboration with groups and channels
Enable group conversations between care teams and patients for post-care follow-ups and condition-specific support groups. Also create secure internal channels for clinicians, nurses, and support staff to collaborate in context within the same messaging infrastructure.
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Group chats for care coordination and internal collaboration.
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AI-powered assistants for patient queries and care workflows.
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Polls, mentions, and reactions for quick inputs and updates.
Telehealth support
Live consultations with voice and video
Deliver seamless virtual care with built-in voice and video calling for consultations and follow-ups. Purpose-built collaboration features to improve patient clarity and clinical efficiency.
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Voice and video calling
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Screen sharing for reports and diagnostics
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Virtual whiteboarding for explanations and care planning
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AI-generated SOAP notes from call transcripts
HIPAA Compliance
How does CometChat maintain HIPAA?
AI features use the AI provider you configure with your own API keys. Your agreement with that provider, including a BAA if you send PHI, is separate from CometChat’s.
Certifications and audits
SOC 2 Type II audited by Percilchofe CPA LLC (1 Jul 2025 to 30 Jun 2026). ISO/IEC 27001 certified by InterCert, valid to April 2028.
BAA
We sign a Business Associate Agreement (BAA) on the Advanced plan and above. A signed BAA is required before you send protected health information (PHI) through CometChat.
Data Encryption
AES-256 encryption at rest; TLS 1.2 or higher in transit.
Access Controls
Role-based permissions, multi-factor authentication, and single sign-on integration.
Audit Trails
Secure API logs for user activity and data access.
Penetration testing
An independent third party runs a penetration test every year.
Security and infrastructure
Security and scale you can trust
Global edge network and 99.999% uptime.
Edge network
Lightning-fast chat delivery through 35+ edge locations worldwide, ensuring minimal latency for all users.
Uptime
99.999%
Scalability
5B+ chats
Enterprise security
FAQ
Got questions? We’ve got answers.
Here’s everything you need to know about getting started
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