Transforming HR management with a unified platform
Rankmi began its journey with a clear mission: to transform human resources management across Latin America. With a vision to empower organizations, the company has grown to serve over 2,000 clients and two million users, becoming a trusted partner in various sectors. By integrating more than 20 HR functions—ranging from recruitment and learning to payroll and performance management—Rankmi has crafted a unified and flexible ecosystem that allows businesses to streamline their operations and improve employee engagement.
Among the various HR platforms out there, Rankmi stands out with its user-friendly platform that simplifies processes like performance reviews and real-time feedback. The impact of Rankmi is palpable; organizations leveraging its solutions have seen significant improvements in employee satisfaction and retention. With each success story, Rankmi continues to redefine what it means to manage talent effectively, proving that when technology meets human potential, remarkable transformations can occur.
Overcoming communication barriers in a growing user base
As Rankmi continued to expand its user base, a clear need emerged for improved communication among users. They initially used Facebook's Workplace as a social hub for employee interactions and group communications. While Workplace offered a familiar social media-like interface, it came with several limitations.
For one, many enterprise clients began expressing concerns about data security, integration limitations, and Workplace’s feature flexibility. Additionally, the cost structure and storage limits of Workplace did not align with Rankmi’s vision for a scalable and financially sustainable platform. As Facebook Workplace began to phase out certain features, Rankmi needed a replacement that was robust enough to support an expanding customer base, while also meeting enterprise-level privacy and security standards.
Rankmi had also integrated Zoom into their Learning Management System (LMS) to facilitate webinars and live events. However, Zoom’s limitations—particularly the participant cap of 100 people—posed challenges, especially as Rankmi’s clients required sessions with up to 1,000 participants. This was further complicated by the costs associated with high-capacity Zoom licenses. Moreover, the reliance on an external tool for live events complicated the user experience.
How Rankmi uses CometChat
In the process of finding an ideal in-app chat solution, Rankmi explored several alternatives that could replace Facebook Workplace and address their diverse needs. However, many solutions fell short in terms of customization, data retention, and cost-effectiveness.
Among all chat vendors under evaluation, CometChat became the top choice particularly for the multi-tenant capability that would let them extend the chat function to thousands of organizations and millions of end users.
Post integration with CometChat, Rankmi's workflow has turned into a seamless experience for their client’s employees. Here’s an overview of how Rankmi’s app functions now, alongside how it solved their previous limitations with CometChat.
Onboarding and Initial Login
When the users open the Rankmi app, they’re welcomed with a streamlined dashboard that includes HR tools such as ATS, LMS, payroll, and performance tracking, alongside the newly integrated chat feature powered by CometChat. This feature now sits at the heart of the app, enabling direct communication among team members. Users can see company announcements, personal messages, and departmental notifications as soon as they log in.
Enhanced Communication Features
With CometChat, Rankmi’s internal messaging experience now includes a range of features that make communication not only efficient but also interactive and engaging for users. Users can:
Reaction to messages: Team members can quickly respond with emojis to acknowledge or express sentiments without needing to send additional messages.
Replies and likes: The ability to reply to specific messages and like posts within the chat helps streamline conversations, especially in group settings, making discussions easier to follow.
Search functions: The search functionality lets users locate past conversations, specific keywords, or information quickly, which saves time and helps maintain productivity, particularly in large-scale discussions or long-term projects.
Threaded replies and group chats: Threaded replies are particularly beneficial in larger group chats, allowing users to compartmentalize responses within sub-threads. This feature enhances team coordination and keeps discussions organized.
File sharing with improved capacity
One of Rankmi's earlier challenges involved restricted file sizes and limited storage duration for messages, which hampered collaboration. CometChat's integration tackled this with better file-sharing capabilities that now supports larger file uploads, making it easy for users to share documents, images, and media without interruptions. Files can be stored and accessed as needed, significantly improving productivity.
Persistent chat history and data accessibility
Rankmi also struggled with message storage limits with Facebook Workplace, only being able to retain data for a short period. This was restrictive, especially for long-term projects requiring reference to older messages. Today, with CometChat, Rankmi has introduced extended message storage duration for their clients.
Data security measures and backup options further assure that Rankmi can securely access their client’s historical data, even if services need to be migrated or paused, supporting both user needs and compliance requirements.
Live event broadcasting
Another key requirement for Rankmi was to facilitate company-wide events, like annual CEO addresses or HR updates, directly through the app. CometChat's live event broadcasting feature meets this need effectively, allowing up to thousands of users to tune in simultaneously. This capability replaced the previous reliance on Zoom for high-attendance events and ensured a stable viewing experience directly within the platform.
Future plans: Automated assistance with chatbots
After the initial success of the new chat platform, Rankmi is also planning to build an AI chatbot to improve support and information access. This feature will allow employees to receive automated answers to frequently asked HR-related questions, such as leave balances, payroll inquiries, or policy clarifications, reducing wait times and administrative loads on HR staff. This feature is expected to help Rankmi’s customers ensure that even remote or new employees receive timely support.
In conclusion, Rankmi has successfully built a strong communication system that is deeply integrated into its platform. This new chat feature allows Rankmi’s customers to make their employees connect easily and collaborate effectively, making it a valuable addition as the company continues to grow. With CometChat in place, Rankmi now is well-equipped to support its expanding customer base and enhance the overall experience for organizations and their employees.
