Let's be honest: most 'AI-powered' chat moderation is just keyword filtering with a fancy label. While your users get more creative with platform abuse, moderation tools haven't kept up. Platform managers are stuck playing an endless game of catch-up, adding new keywords and rules as fast as users find ways around them.
Here's a common scenario: A marketplace seller messages their buyer "Let's continue on WhatsApp - I'll give you a 20% discount." Your keyword filter misses it. Your regex rules miss it. But your platform just lost its commission. Sound familiar?
This isn't an isolated case. Every day, platforms lose revenue and trust to similar tactics:
Freelancers suggesting "Check out my portfolio on LinkedIn - we can discuss rates there"
Scammers evolving their messages: "Send m0ney via ze11e" instead of "Send money via Zelle"
Toxic users finding creative ways to harass others while avoiding obvious trigger words
Why traditional moderation falls short?
Current solutions force product teams into an impossible situation. You're either:
Constantly updating keyword lists as new violations emerge
Wrestling with increasingly complex regular expressions
Writing rigid rules that can't adapt to new threats
The result? Your team spends hours maintaining moderation rules, while still missing sophisticated violations. Worse, you're probably catching legitimate messages while letting actual violations slip through.
Introducing AI-powered default moderation rules
We've packaged years of moderation expertise into intelligent, ready-to-use rules that protect your platform from day one. These aren't simple filters, they're sophisticated AI models trained to understand context and intent, designed to catch the most common and costly forms of platform abuse.
Each rule can be used as-is or tuned to your specific needs, giving you enterprise-grade protection without the enterprise-grade complexity.
Platform leakage protection
Our AI engine precisely identifies attempts to move conversations off-platform, protecting your revenue and user base. It catches:
Subtle suggestions to continue conversations elsewhere
Attempts to share contact information
References to external payment methods
Creative attempts to bypass platform fees
Toxicity detection
Advanced AI models detect multiple forms of toxic content:
Abuse and harassment
Threats and hostile behavior
Sexual explicit content
Identity-based attacks
Both mild and severe toxicity variations Each category comes with configurable confidence scores, letting you set the right balance for your community.
Scam detection
Protect your users from sophisticated scam attempts:
Fraudulent offers and deals
Phishing attempts
Suspicious payment requests
Impersonation attempts
Spam protection
Keep conversations genuine and valuable:
Block repetitive promotional content
Detect mass messaging patterns
Identify automated spam attempts
Filter out irrelevant commercial messages
AI sentence similarity: Beyond simple pattern matching
Traditional keyword filters are easy to bypass. Our AI sentence similarity detection changes the game:
Catch variations of prohibited content without maintaining endless keyword lists
Understand the intent behind messages, not just specific words
Block similar scam attempts even when the wording changes
Identify policy violations across different phrasings
Enhanced rule engine: Precision through context
Combine user attributes with AI signals for intelligent moderation:
Filter based on user roles (e.g., different rules for teachers vs. students)
Apply stricter moderation for new users where most spam originates
Set custom confidence thresholds for different user groups
Create rules based on user tags, IDs, or other attributes
Best of all? You manage everything through an intuitive dashboard. Set up sophisticated moderation rules with a few clicks, adjust them based on your needs, and protect your platform without burdening your development team
The future of platform protection
Traditional moderation tools force you to choose between protection and simplicity. Our AI-powered system gives you both – comprehensive protection that's easy to manage.
While your team focuses on building great features, our AI handles the complex work of understanding context, catching circumvention attempts, and protecting your revenue.
The days of choosing between comprehensive protection and ease of use are over. You can have a moderation system that's both powerful and simple to manage. Your platform, your rules – backed by true AI understanding.
Ready to see how real AI moderation can protect your platform? Contact us for a demo today.
Shrimithran
Director of Inbound Marketing , CometChat