Raedhealth is a healthcare platform focused on bridging the gap between patients and their care teams through simple, structured digital communication. Their goal is to create a safe, supportive environment where patients can reliably reach their providers and providers can respond without workflow friction.
To deliver that experience, they needed a messaging system that felt intuitive for patients, clinically appropriate for providers, and secure enough to handle sensitive health information.
When a healthcare workflow needs clarity, structure, and reliability
Raedhealth’s team outlined several requirements for their chat system. They needed:
A clean way for patients to initiate conversations with subject categories.
A structured inbox that makes provider responses easy to manage.
A way for providers to lock or close threads once a conversation ends.
Secure file and media sharing for documents, photos, and voice notes.
Clear message character limits and guidance banners for patients.
A chat experience that works seamlessly on mobile devices.
Their goal was to create the kind of messaging flow patients feel comfortable using while helping clinicians maintain order and efficiency.
From guided UX discussions to a patient friendly messaging flow with CometChat
Raedhealth collaborated closely with CometChat to shape a messaging experience that matched their clinical workflow. Their team shared product requirements, patient journey maps, and UI ideas, and CometChat helped translate those into a feasible, scalable chat architecture.
Together, they aligned on key components such as:
A message composer with built in character limits and indicators.
Subject line and category fields patients complete before sending a message.
A two banner system to provide helpful instructions or reminders.
Threaded inbox views that make conversations easy to follow.
Built in moderation features to keep messaging safe and compliant.
Support for multiple file types: images, PDFs, audio notes, and documents.
A communication foundation that supports modern patient care
With CometChat powering their messaging, Raedhealth can now:
Give patients a clear, structured way to reach their providers.
Provide clinicians with manageable, organized conversation threads.
Use built in moderation and content controls for safety.
Support rich file sharing without complicating workflows.
Scale their messaging features as their patient base grows.
Patients get a more reassuring, straightforward way to communicate.
Providers get threads they can trust and manage easily.
And Raedhealth gains a messaging layer that fits naturally into clinical care, secure, predictable, and ready for future expansion.
