TransMedics is a medical technology company focused on transforming organ transplantation. Their Organ Care System (OCS) is designed to keep organs alive and functioning outside the body, giving patients and doctors more time, better outcomes, and new hope. With such a mission-critical platform, the tools supporting their digital workflows need to be just as dependable and adaptable.
Custom chat for a complex platform
As TransMedics expanded their OCS digital ecosystem, they needed a chat solution that would fit neatly into their existing Vinyl-based platform. Out-of-the-box wasn’t going to cut it. Their requirements included:
Uploading and managing multiple media files within conversations
Ensuring long-term maintainability despite frequent product updates
Avoiding conflicts with existing code and infrastructure
Giving external development partners a clean, supportable way to extend functionality
In short, TransMedics needed chat that was highly customizable, scalable, and rock-solid for a regulated healthcare environment.
A tailored CometChat integration
Working alongside Jitterbit (integration partner) and Alabtec (development partner), TransMedics used CometChat’s custom chat widget as the foundation. By forking the repository into their own Bitbucket, they could:
Manage code changes without losing upstream improvements
Extend the widget with custom features like multi-file uploads and image zoom
Control updates at their own pace, keeping compliance in mind
Ensure maintainability by centralizing everything in their own repositories
CometChat’s team acted as both technical guide and safety net, helping navigate tradeoffs between SDK and widget approaches while making sure supportability stayed front and center.
Reliable communication built for the long run
With CometChat embedded in their platform, TransMedics now has:
Custom-fit communication that aligns with their platform’s unique requirements
Simplified maintenance, with a clear path for code updates and version control
Future-proof flexibility, allowing external development partners to extend features without breaking core functionality
Confidence in supportability, knowing both CometChat and integration partners can step in when needed
For TransMedics, chat isn’t just another feature—it’s part of the digital backbone supporting life-saving organ transplant workflows. And with CometChat, it’s a backbone they can trust.
Communication that matches the stakes
In healthcare, every detail matters. By choosing CometChat, TransMedics gained a communication layer that is just as precise and dependable as their organ care technology. Together, we built a solution that can adapt, scale, and stand up to the pressures of real-world clinical use—because when lives are on the line, “good enough” isn’t good enough.
