Who Is Oshihealth?
Oshihealth is a leading virtual care provider focused on digestive health. Their team of care coordinators, clinicians, and designers work together to deliver personalized, whole-person care through a mobile app and Salesforce integration. With patients across the U.S., Oshihealth is rethinking how healthcare conversations can be timely, compassionate, and seamless.
When patient conversations outgrew the tools
As Oshihealth scaled, their communication setup started to show cracks. Care coordinators were fielding endless patient questions through chat, SMS, and phone—but the systems in place weren’t built to keep pace. Messages piled up without clear routing, threads became hard to follow, and coordinators lacked tools to tag, triage, or prioritize patient inquiries. On top of that, Oshihealth needed AI-powered support to help manage volume—summaries, smart replies, and moderation that could ease the team’s load without losing the human touch.
How Oshihealth put CometChat to work
CometChat became the connective tissue in Oshihealth’s communication stack. Embedded directly in both their mobile app and Salesforce instance, CometChat provided:
Threaded conversations that mirror the clarity of Slack, so coordinators never lose track of context.
Conversation tagging to route messages by type (billing, scheduling, care questions) and filter them with ease.
AI capabilities like sentiment detection, smart replies, and conversation summaries, helping coordinators triage faster and keep responses consistent.
Bot integrations so Oshihealth could eventually connect their own LLM-powered assistants for FAQs and initial responses.
Upgrading to newer UI kits also unlocked access to the latest features, ensuring their chat experience stayed future-ready.
The impact: Faster care, happier teams
With CometChat, Oshihealth’s care coordinators spend less time digging through message histories and more time supporting patients. Threads and tags bring order to the chaos, while AI features lighten the cognitive load of triaging and replying. Patients, in turn, get quicker, clearer responses—and the reassurance that someone’s on the other end who understands their needs. For Oshihealth, it’s not just better communication tech. It’s the foundation for compassionate, scalable care.
Looking ahead
For Oshihealth, CometChat isn’t just a chat tool—it’s a partner in building a care experience that feels both personal and scalable. By bringing structure to patient conversations and layering in thoughtful AI, Oshihealth has freed its care teams to focus on what matters most: the human connection at the heart of healthcare. As they continue to grow, CometChat will evolve alongside them, making sure every patient message gets the attention it deserves.
