About L&T SuFin: A marketplace with multiple conversations
L&T SuFin is building a digital marketplace designed to connect buyers, sellers, and relationship managers (RMs) around Requests for Proposals (RFPs). Their platform is not just about listings and bids, it is about making sure all the right people (including finance teams, when needed) can jump into conversations at the right moment to move deals forward.
The challenge: multi-party chats with compliance at the core
The L&T SuFin team knew that communication would be the backbone of their marketplace. But their requirements were anything but simple:
Tri-party communication between buyers, sellers, and RMs, with the flexibility to add finance or other stakeholders on the fly.
Data localization to stay compliant with India’s upcoming e-commerce policy requiring data to remain within Indian borders.
Enterprise-grade security and compliance to pass their rigorous yearly risk management evaluations.
They did not just need chat. They needed a communication layer that could handle security audits, regional data hosting, and complex workflows without slowing anyone down.
The solution: custom workflows with CometChat’s SDKs and APIs
After running proofs of concept and security reviews, L&T SuFin implemented CometChat as the engine powering their marketplace conversations. Here’s how:
Flexible group chats
Buyers, sellers, and multiple RMs can join the same conversation seamlessly, with the ability to add or remove participants dynamically.
Voice, video, and scheduling
Beyond messaging, CometChat enabled group calls and reminders, so negotiations can move from text to face-to-face
Compliance first
By hosting in AWS’s Mumbai data center, L&T SuFin ensures that all communications comply with India’s draft e-commerce policy and DPDP guidelines.
Custom extensions
Moderation filters catch sensitive data like phone numbers or emails, while automated system messages keep conversations moving when no human responds.
The impact: Secure, compliant conversations that scale
With CometChat integrated, L&T SuFin has turned complex RFP workflows into smooth, real-time collaboration:
Trust built-in
Their compliance team is confident that data stays within India’s borders and meets global standards like SOC 2 and ISO.
Efficiency gains
No more juggling external tools, buyers, sellers, and RMs now collaborate in one secure space.
Future-proof foundation
As policies evolve, L&T SuFin knows they can adapt without ripping out their chat layer.
Conclusion
For L&T SuFin, communication is not an add-on, it is the lifeblood of their marketplace. By choosing CometChat, they have created a compliant, flexible, and user-friendly chat experience that keeps every stakeholder in sync. It is not just about messaging, it is about enabling trust and collaboration in every transaction.
