About Bitdefender
Bitdefender is a global leader in cybersecurity, protecting over 500 million users worldwide through innovative threat detection and prevention technologies. For more than three decades, Bitdefender has been at the forefront of digital safety, earning a reputation for ironclad protection against malware, phishing, ransomware, and emerging threats.
Scamio acts like a trusted friend in your inbox. It can instantly flag scams, explain why something looks suspicious, or reassure you when content is safe. For Bitdefender, this was not just another product. It was a way to empower millions of users with clarity and peace of mind.
The need for secure, transparent AI-powered conversations
Launching Scamio was not as simple as plugging in an AI model. The experience depended on real-time, reliable, and secure communication between users and the AI engine.
Bitdefender’s team quickly identified several critical requirements:
Real-time insights on usage:
Metrics like monthly active users (MAUs), peak concurrent connections (PCCs), and concurrency trends needed to be transparent and accurate. Internal analytics had to line up with platform usage data.
Support during usage spikes:
Scamio’s traffic did not always follow predictable patterns. During sudden spikes, Bitdefender needed a partner who would investigate anomalies, not just issue an invoice.
A partner-first approach:
They wanted a vendor who valued clarity, integrity, and optimization as much as they did. Someone willing to collaborate, explain, and problem-solve side by side.
Seamless scale:
As adoption grew, Scamio had to handle larger volumes of user-to-AI conversations without breaking or adding unnecessary complexity.
How Bitdefender Uses CometChat
From the user’s perspective, CometChat powers every part of the Scamio experience:
Guided entry points:
When a user opens Scamio, smart prompts appear such as analyze a text, check an image, or verify a link.
Secure transmission:
Messages and files are sent safely through CometChat’s infrastructure to Scamio’s AI service for analysis.
Instant results:
Scamio delivers verdicts in real time such as “Safe” or “Scam” with clear explanations.
Feedback loop:
Users can react with 👍 or 👎. CometChat APIs tie each reaction to the specific message, feeding Scamio’s AI training and making it smarter over time.
Usage audits together:
CometChat and Bitdefender’s teams jointly reviewed MAU and PCC data to ensure metrics matched internal analytics.
Overage waivers
When anomalies appeared, CometChat waived unexplained overage costs while investigating root causes.
Developer-to-developer reviews:
Technical teams met directly to fine-tune SDK implementation, improving performance.
Dashboard improvements
Bugs and visibility gaps were resolved to give Bitdefender better oversight.
Flexible upgrades:
CometChat supported Bitdefender in upgrading to newer SDK versions on their own timeline, ensuring smooth transitions.
In short, Bitdefender did not just gain a vendor. They gained a collaborative teammate invested in making Scamio succeed.
Impact: Growth with Confidence and Clarity
With CometChat as the foundation for Scamio’s communication, Bitdefender unlocked three critical outcomes:
Confident scaling
Scamio can expand to millions of users, knowing CometChat will scale alongside it without performance bottlenecks or surprise costs.
Stronger visibility:
Transparent metrics and analytics give Bitdefender’s team the clarity they need to manage usage and plan with confidence.
A true partnership:
From waiving overages to prioritizing fixes, CometChat proved to be more than a messaging provider. It is a long-term partner who shares Bitdefender’s values of clarity and integrity.
Together, Bitdefender and CometChat created a secure, reliable, and transparent communication layer for Scamio. This helps users worldwide spot scams, make safer choices, and stay one step ahead of digital threats.
Conclusion
Bitdefender’s mission has always been to protect people in the digital world, and Scamio represents the next step in that journey. By choosing CometChat, they ensured that their AI-powered assistant is not only smart but also supported by a secure, scalable, and transparent communication framework. The result is a product that millions can trust, built on a partnership rooted in collaboration and integrity. With CometChat, Bitdefender is proving that safety, clarity, and innovation can go hand in hand.
