A team using AI to rethink trust in lending
AbleCredit builds AI-powered credit assessment tools that help lenders understand borrowers with more fairness and precision. As part of this workflow, many lenders rely on live borrower interviews. AbleCredit wanted to bring these conversations inside their own platform in a way that felt smooth, professional, and dependable.
Why their borrower interviews needed a stronger foundation
Borrower interviews are a crucial checkpoint before a loan is issued. AbleCredit needed a communication layer that delivered:
High-quality, drop-free one-to-one video calls inside their app.
A scalable setup that could handle sudden increases in borrower activity.
Guaranteed data residency within India.
Clear SLAs and responsive support.
A flexible path for text chat, which they had already integrated and planned to scale soon.
They were not looking for something flashy. They wanted something stable, predictable, and genuinely reliable.
How CometChat became the heartbeat of their borrower calls
AbleCredit chose CometChat’s video calling function and wove them directly into their credit assessment flow. A few things stood out to them:
No user caps, only minutes consumed, keeping billing predictable and stress free.
AWS India hosting that ensured all call recordings and data stayed in-region.
Priority support with real humans watching for issues around the clock.
A future-ready setup with text chat already plugged in and ready to scale.
CometChat quietly handled the heavy lifting so the AbleCredit team could stay focused on their lending intelligence, not on debugging video calls.
The difference they saw once CometChat went live
With CometChat in place, AbleCredit gained:
Stable, trustworthy video interview experiences for lenders and borrowers.
A compliant India-hosted environment that eased conversations with enterprise clients.
Confidence to onboard more lenders without worrying about call quality.
A unified path forward for both video and text communication.
A support structure that actually responds when something feels urgent.
In a space where small glitches can derail a loan decision, AbleCredit now has an interview platform that feels calm, solid, and dependable.
A quiet shift with a long-term payoff
AbleCredit set out to make borrower conversations smoother and more reliable, and the change has already reshaped their workflow for the better. What used to feel like a fragile part of the process is now one of the most stable. With CometChat in their corner, they are better equipped to support lenders, scale their platform, and build a more trustworthy credit ecosystem.
