June 5, 2018

Top Chat Use Cases for E-Learning Websites and Apps

Research conducted by KPMG along with insights from Google shows that the online education industry will be a $1.96 billion industry by 2021. The research also states that the paid user base will reach up to 9.6 million users by 2021.

This research exemplifies that the online education segment is all set to become a multi-billion dollar opportunity in India.

So, if ever there was heaven on earth for students, it is now. The last few years have witnessed a radical shift in how we use technology- a trend which is most apparent in the online behavior of today’s hyper-connected students.

Even the mobile messaging applications like WhatsApp, Facebook Messenger, and Snapchat have entirely transformed the way students communicate, triggering a mass migration from traditional methods of education to a paradigm shift in the methods of learning and knowledge sharing.

Rise of Digitization in Education

With the onset of technology, schools are progressively adopting digital teaching solutions to engage with a generation of pupils well-versed with likes of play stations and iPads and thus, trying to make the classroom more inclusive and participatory.

In contrast, now the primary and secondary schools across the country seem to be more progressing when it comes to adoption of technology. Schools have begun to utilize digital tools like smartboards, LCD screens, audio-visual videos, digital recordings of older lectures and so on to teach children difficult as well as easy concepts in Science, Mathematics, and English Grammar.

If we talk about academics, then it has been one of the slow adopters of technology, but now the trend is changing. In India, digital education is breaking plethora of barriers that refrains students in rural India from receiving quality education in limited space classrooms. The ‘Direct to Device’ technology empowers the students to receive quality education, anytime and anywhere.

In November 2012, a consortium of 10 prestigious colleges collaborated with 2U, an online enabler company, in order to build fully online courses for the undergraduates. Moreover, the colleges and universities have chosen to integrate online chatbots with their websites and social media pages. Hence, it is also the Artificial Intelligence bots that are contributing towards making the colleges and universities more future-ready.

Some practices that are worth noticeable include:

  • In Amazon, the use of Interactive Educational Television has helped remote schools with situations where they have many students but no teachers.
  • In Pakistan, students are sent small quizzes via messaging apps to their mobile phones to help them know how well they grasping the topics in the classrooms.

How Chat can be Effective for Classroom Use?

Chat platforms have been around for years and are gaining new thrust in the classrooms as teachers continuously search for ways to utilize the technology into the curriculum.

Chat Integrations not only provide real-time collaboration but also the discussions that can result in deeper understanding of the classroom material, with their collaborative and connective features Chat Integrations create an interactive learning experience which augments far wider than the constraints of a conventional classroom.

E-learning platforms and Digital Schools are perfect examples of how Chat Integrations can act as complete educational platforms, connecting students and teachers in a virtual classroom complete with collaboration and communication tools making the learning experience far more interactive and immersive for the students from across the globe.

How Can Chat Integrations and their Features Help

From the surface, they might seem to be just simple messaging applications, but now the modern messaging apps have come with some new functions that have found their way into the technology.

Chat integration platforms have radically changed how people communicate. Let’s delve deeper and understand some key features of chat integration platforms like CometChat that can help online education models thrive.

• Bridging Gaps Between Teachers and Students using Voice and Video Chat

Voice and Video Chat is an essential asset which you can bank upon because interaction with the teacher can always help the students in getting their problems solved

Create interactive virtual classrooms with Voice&Video Chat

A virtual atmosphere as a classroom can be created so as to provide tutorials through video and audio chats. Moreover, you can also ask the learners to provide their valuable feedback or if they have benefited from the interactive session.

In order to convey more complex ideas, the modern chat integration also allows for media to be merged creating unique messages to express one’s ideas.

• Enable Constructive Learning with Group Chats

Don’t you think that students should be able to communicate in various circles, including their own? Well, with the integrated chat features students can create group chats for group discussions

Group Chats allow for a more immersive and interactive learning experience

Teachers can create Open, Closed or Password Protected groups according to the subjects or topics and manage students and student access to these groups.

With group chats, teachers and students have the opportunity to become partners in learning for longer times, thus creating a sustained community of learners.

• Manage User Authorization with Role Based Access Control

The implementation of a control access policy in online education can play a significant role in securing the interactions with users and reinforcing it with the next integration.

With Role-Based Access Control, you can assign acces of certain features to certain students or groups.

Restrict access to chat and its features to certain students with Role Based Access Control

RBAC allows you to make sure that the right student has access to the right chat features, hence the degree of freedom can be restricted, and the efficient use of the information can be enabled.

• Making Topics Crystal Clear with File and Screen Sharing

With online education, printed textbooks have become a thing of the past. Now, this is good both for the learners and the teachers and to some extent useful for trees as well.

With file sharing, teachers can add images, multimedia content, or other common files directly on chat. As a result of which, the matter of the content will be easily avilable to all the students with access to that group.

Teachers can share course material, reports, performance analysis and more within the chat platform

Teachers can also easily share course material, reports, performance analysis and more within the chat platform.

• Enhance the interactivity of Online Class Rooms with Collaborative Whiteboard

Today, digital collaborative whiteboards are replacing the traditional whiteboards and thus are enabling the students to have a more interactive learning experience.

Teachers can use the virtual whiteboard like a traditional one, making the interaction easier and more fluid

Whiteboards allow for effective instruction as teachers can quickly demonstrate the solution for a particular math problem or can draw a diagram to explain a complicated biological concept.

• Broadcasting Lectures or Classes

Videos are the means of cognitive development and the students interact with visual content.

When the students are drawn-in by voice & video broadcasts, interactivity and engagement begin and engagement leads to the retention of the content visualized by the student.

Broadcasts allow for engaging and a more stimulating learning experience

Live broadcast’s to the students are becoming central to learning, a need felt not only by the students but also increasingly by the educators.

• Student Centric, Credit- Deduction Feature

Need access to some course material? Or willing to go only for the Mathematics Class? With the credit deduction feature, students can choose to access course material and to different subjects learning as per their choice, whether English, Science or Mathematics just by using their credits.

Credits are deducted from students accounts for accessing certain features.

The credits will be deducted from the account of the student for using that particular feature.


Human minds are much more complicated than the advanced science; the factory approach is not the ideal solution when it comes to transferring knowledge to a diversified new generation.

The content needs to adapt to individual learning pace and present harder problems gradually to magnify learning as students’ comprehension evolves.

Chat Integrations are a disruption in the education industry that can help both- slow and fast learners to come together and help each other rise amidst the cut-throat competition of today.