113,000+
apps powered by CometChat
7M+
messages sent every day
163+
countries connected through CometChat
7ms
API response time
99.999%
uptime SLA
The Gap
When sanctioned messaging isn't available, critical conversations move to personal phones and consumer apps. CometChat Air gives field teams a tool they'll use and security teams one they'll approve.
Slack and Teams are multi-tenant and cloud-hosted, they sit outside the electronic security perimeter (NERC CIP-005) that separates BES Cyber Systems from the corporate network, and their AI features may process message content in ways OT and compliance teams can't sign off on.
Texting a crew lead or coordinating storm response over WhatsApp works in the moment, but it moves safety- and reliability-relevant conversations outside any audit trail, during exactly the incidents where CIP-008 documentation and after-action review matter most.
Email, two-way radio and a decade-old internal chat tool are technically inside the boundary, but slow to search and disconnected from how a modern shift hands off information across a control room, a substation crew and a pipeline segment team.
The Solution: CometChat Air
Real-time messaging, voice, video and AI that deploys entirely inside your own environment, including inside the OT-side electronic security perimeter, so the control room gets a tool the crew will actually use, and OT security gets one it can actually approve.
Air-Gapped by Default
Control room messaging, calls, and grid files stay inside your OT network. Nothing about your operations leaves unless you say so.
AI shift summaries, notifications, and translation may reach out. Turn them on only if you want them.
Audit logs and blocked screenshots on grid schematics, so security can show exactly what happened during an incident.
Features
1:1 and group chat with threads, file sharing, and sub-100ms messaging for shift handoffs, substation coordination, and mutual aid
Voice and video calling for switching operations, pipeline incidents, and multi-crew storm response, hosted entirely on your own infrastructure.
AI agents and copilots for shift summaries and incident Q&A, running inside your OT environment on models that never train on your data.
Deploy entirely within your OT environment with no outbound internet access or cloud dependencies.
Deploy on bare metal, VMs, Docker, Kubernetes, or your own AWS, GCP, or Azure account with customer-managed, shared, or fully managed operations.
Built for the people who own the decision:
Security
Enterprise-grade architecture, mapped to the frameworks that matter for electric utilities and pipeline operators.
SOC 2-aligned, GDPR-compliant and ISO-aligned architecture, BYOK, full audit logs and tamper-proof history, granular retention and deletion controls, TLS 1.2+ and encryption at rest, and RBAC with granular access control.
Architected to support CIP-005 (Electronic Security Perimeters), CIP-008 (Incident Reporting & Response), CIP-011 (Information Protection) and CIP-015 (Internal Network Security Monitoring), not a NERC CIP certification, which is assessed at the registered entity, not the software vendor.
The same architecture supports TSA pipeline cybersecurity Security Directive requirements and PHMSA Control Room Management (49 CFR § 195.446) recordkeeping expectations for control room operators.
Tell us about your environment. We'll show you secure messaging built for critical energy and infrastructure teams.