SaaS Businesses

Empowering Seamless Manufacturing Communication: ScheduleKey's Success with CometChat

"ScheduleKey's partnership with CometChat delivers tailored chat solutions, enhancing communication and productivity in manufacturing. With personalized chat instances and robust control features, it elevates customer satisfaction and the manufacturing experience."

Team CometChat

Intro

About ScheduleKey

ScheduleKey is a fully customizable software platform tailored to cater to the unique needs of small businesses. The platform allows businesses to host their accounting software on the cloud, ensuring multi-device accessibility and continuous support. Unlike many other solutions, ScheduleKey molds itself to fit the business requirements rather than forcing businesses to adapt to it. With ScheduleKey, businesses have the flexibility to manage schedules, teams, and departments from any location. They can easily view progress reports, oversee production, check approval statuses, and activate any part of their process from any device.

Challenges

Enhancing Manufacturing Communication: ScheduleKey's Integration Challenge

ScheduleKey, being a software-as-a-service company, offers its customers in the manufacturing industry a platform to oversee their orders, production, shipping, and invoicing. However, they identified a pressing need to incorporate an in-app chat feature that would enable seamless communication for the customers of their clients throughout the entire manufacturing process. The envisioned chat feature would eliminate the need for users to switch to external apps for communication.

To realize this vision, ScheduleKey was in search of a customizable chat solution that could be integrated effortlessly with their existing platform. They wanted a chat platform that could be programmatically set up for each of their clients, allowing every customer to have a distinct chat instance. The requirements also included support for voice and video calls and both one-on-one and group chats. Additionally, ScheduleKey sought robust control over chat groups, notifications, and moderation to ensure efficient and effective use of the chat feature by their customers.

Solution

Flexible Pricing for Unique User Behavior: ScheduleKey's Advantage

To address the challenges and meet the specific communication needs of their platform, ScheduleKey formed a strategic partnership with CometChat. This collaboration enabled ScheduleKey to harness the power of CometChat's robust chat platform and APIs, allowing them to craft a chat feature that was perfectly aligned with their unique requirements.

  1. 01.

    Multi Tenant capabilities

    CometChat's multitenant features empowered ScheduleKey to offer a dedicated chat platform to every client on their multitenant SaaS platform. This ensured that each customer received a chat instance tailored to their specific needs, enhancing the user experience.

  2. 02.

    Voice and video calling

    Recognizing the potential high demand for voice and video calls throughout the manufacturing process, ScheduleKey utilized CometChat's voice and video calling features. Additionally, CometChat's platform provided APIs for both one-on-one and group chats, which were crucial for ScheduleKey and their clientele.

  3. 03.

    Robust Moderation & Control

    To ensure a secure and efficient chat experience, ScheduleKey leveraged CometChat’s suite of features, including push and email notifications, as well as AI and human-powered moderation tools for text, images, users, and groups.

  4. 04.

    Fair & Scalable Pricing

    Given the unique user behavior on ScheduleKey’s platform, where a large number of users might be online but not actively using the chat, CometChat's transparent and all-inclusive pricing model provided the flexibility ScheduleKey needed. This ensured they could scale with a growing user base without incurring exorbitant costs.

Result

ScheduleKey's Journey to Enhanced User Experience

By seamlessly integrating CometChat into their platform, ScheduleKey was able to revolutionize its communication capabilities, driving notable improvements in productivity throughout the manufacturing process. The distinct advantage of CometChat's multitenant features ensured that each of ScheduleKey's customers enjoyed a chat experience meticulously tailored to their individual needs. This enhancement, coupled with robust control mechanisms, fostered a secure and efficient communication environment. 

As a testament to the success of this integration, ScheduleKey witnessed a marked elevation in overall user experience, culminating in heightened customer satisfaction and bolstered loyalty.

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