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Pricing Plans Designed to Scale
Exceptional Developer Experience & Support
Flexible Features and Pricing
Exceptional Developer Experience & Support
Flexible Features and
Pricing
Our pricing is based on your MAUs (monthly active users) combined with a flat monthly platform fee for using our platform. See FAQ below for more details.
Essentials
A streamlined, efficient package designed for startups
$109 / month
$379 / month
$829 / month
$1,579 / month
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Plan Includes:
Easy integration using our no-code chat widget, UI Kits, SDKs and APIs
Robust, global infrastructure
Email and community support
Pro
A feature-rich package designed to boost user engagement and retention
$529 / month
$799 / month
$1,249 / month
$1,999 / month
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Everything in Essentials, plus:
Robust user engagement, experience, and moderation features
Integrate with Intercom or Chatwoot
Post-event and in-flight webhooks
15k voice & video minutes included
Custom
Enterprise, Event Hosts, Multi-tenancy Platform, & Super Apps start here.
Contact Us
Everything in Pro, plus:
Multi app creation and management
Shared or dedicated cloud deployment
Sentiment analysis and in-flight message moderation
50k voice & video minutes included
“Developer or not, you are bound to have a great experience with CometChat.”
Emori T.
|
G2 Reviewer
Compare Plans & Features
Ess. = Essential Plan
Pro = Pro Plan
Cust. = Custom Plan
Core Chat
One-on-one Private Chat
Group Text Conference
Private, Public & Password Protected
Users & Friends List
Users & Friends Presence
Typing Indicators
Read Receipts
Text & Custom Structured Messaging
Threaded Conversations & Message Replies
Share Files & Multimedia
Record & Send Voice Messages
Chat History
Unread Message Count
Users, Groups & Messages Search
User Profile Avatars
Mentions
Enable users to mention each other in conversations
Reactions
Enable users to react to messages with emojis
Pin Message
Enable users to pin messages for conversations
Rich Media Preview
Generate rich media previews for popular sites
Save Message
Enable users to bookmark messages for easy reference
Stickers & GIFs
Share popular and trending social images and stickers from Giphy, Gfycat, Stipop, Tenor and other sources.
URL Shorteners
Enable users to shorten links using TinyURL or Bitly
Thumbnail Generation
Generate thumbnails for images and videos
*Overages may apply. See FAQs for details.
advanced chat
Polls
Enable users to quickly survey others in a group
Reminders
Enable users to create reminders for messages or anything else
Message Translation
Translate text messages in different languages on-the-fly
Message Shortcuts
Send pre-defined messages using shortcuts e.g. !hello
Voice Transcription
Transcribe voice & audio messages on-the-fly
Smart Replies
Suggest AI-powered ready replies for messages
Voice and Video Calling*
One-on-one Voice and Video Calling
Group Voice and Video Calling
Call Recording
*Overages may apply. See FAQs for details.
Moderation
XSS Filter
Sanitize messages to prevent a cross-site scripting attack
User-to-user blocking
Users can block messages from other users.
Moderators & Ability to Kick/Ban Users
Moderators can kick/ban users from groups.
Profanity Filter
Detect and censor profanity in messages
Report Message and Users
The report message extension and report user extension enables your users to report messages and users which are offensive or suspicious.
Data Masking
Hide sensitive information like phone numbers and email addresses or completely drop the messages
Image Moderation
AI-powered image moderation to detect unsafe content
Virus & Malware Scanner
Scan user uploaded files & media for viruses and malware
In-flight Message Moderation
Manually moderate content to ensure a safe messaging environment
Sentiment Analysis
AI-powered sentiment analysis for messages
Notifications
Push Notifications
Send mobile & web push notifications (including calls) using Apple Push Notification Service & Firebase Cloud Messaging
SMS Notifications
Send SMS mobile texts for unread messages
Email Notifications
Send email notifications to your users for unread messages
Email Replies
Enable your users to reply to messages directly via email
Bots/Webhooks
Post-event Webhooks
Send webhooks to any url after messages have been sent.
Bots Interface
Autonomously send and receive messages.
In-flight Webhooks
Send webooks to any url before a message is sent and alter or drop messages.
Customer Support
Chatwoot
Connect and exchange messages between CometChat and Chatwoot
Intercom
Connect and exchange messages between CometChat and Intercom
Collaboration
Collaborative Document
Enable users to collaborate on documents in real-time
Collaborative Whiteboard
Enable users to collaborate on whiteboards in real-time
Events Experience
Live Reactions
Enable users to see interactive reactions to messages in real time
Live Video Streaming & Broadcasting
Real-time live video streaming & broadcasting
Slow Mode
Slow Mode extension limits how quickly people in a group chat can send messages.
Dashboard
User & Groups Management
Message Moderation
Analytics
Dashboard Team Management
Data
Cross-platform Sync
Messages are delivered to users across all client platform (web/mobile).
Multi-device Support
Historical Data Import/Migration
Live Data Migration
3rd party providers and custom
Data Export
Global CDN
Security and Compliance
Encryption in transit (TLS/SSL)
Encryption at rest (AES 256)
End-user API Endpoint Restriction/Role Based Access Control
Disappearing Messages
Enable end-users to send messages that disappear (explode) after a certain interval of time
End-to-end Encryption
Prevent data being read or modified by anyone but the sender and recipient(s).
ISO 27001
SOC 2
GDPR (incl. API)
Support
Community Support
Email Support
Priority Email Support
Implementation Assistance
Customer Success Manager
Support Service Level Agreement
Deployment
Shared Cloud Servers
Multiple regions available
Private Dedicated Cloud Servers
Uptime SLA
Performance SLA
Integrations & APIs
Chat Widgets
UI Kits & Components
Client SDKs
Rest APIs
GDPR API
Analytics & Usage API
Multi App Creation & Management API
Billing
Use-case Based Pricing
Pooled App Billing
Auto Upgrade
Frequently Asked Questions
Yes! Everyone who signs up with us will automatically start on our free plan. This is our Developer Plan, with access to all of the features included in our Pro Plan* for up to 25 MAUs for as long as you need, giving you time to implement CometChat and experiment. When you're ready to launch, or you will exceed 25 MAUs, you can upgrade your plan in your CometChat Dashboard.
* HIPAA compliance is not available with our Free Developer Plan
A Monthly Active User (MAU) is a user that has connected to CometChat servers during the 30 day subscription period.
Pricing is per month. It is based on your monthly Monthly Active Users (MAUs) plus a set monthly platform fee. The total you see after adjusting the MAU slider above is the price you’ll pay per month for a given plan.
If you exceed your MAUs, Voice and Video Minutes, or Peak Concurrent Connections limits, you will be automatically charged an overage fee based on the table below.
Plan
MAUs up to 50k
MAUs over 50k
Concurrency
Video Minutes
Voice Minutes
Essentials & Pro
$0.12 per MAU
Contact Us
$1 per connection
$.003 /min. per user
$.001 /min. per user
Yes! Our sales team can help set up an annual contract for you.
Every plan includes Voice and video functionality with Pro and Custom plans including free voice and video minutes. Pro customers get 15k voice and video minutes per month; Custom plan customers get 50k voice and video minutes per month. Minutes are split equally between voice and video regardless of plan. Essential plans do not include free voice and video minutes.
See the FAQ question What happens if I exceed my plan’s limits? for details regarding voice and video minutes.
The maximum number of devices connected to CometChat at the same time. Note that this is the number of devices connected, not users. One user may be connected via two devices, which results in two concurrent connections.
All plans include 5% Peak Concurrent Connections (PCC). For single-tenant subscriptions, this is calculated as the maximum number of connections to CometChat at any given time. For example, if your plan includes 10,000 MAU, 500 devices can be connected to CometChat at the same time. Beyond 5%, overages fees will apply. For multi-tenant subscriptions, PCC is measured by individual app and aggregated to the day level and the highest day during the subscription month is used.
See the FAQ question What happens if I exceed my plan’s limits? for details on overages.
If you have higher concurrency needs, contact us and we’ll work with you to find a plan and concurrency level that works for you. Customers who host events or live chat, for example, can purchase a plan that includes very high concurrency.
Yes! The quickest way to get an answer to any of the above is to contact our sales team. They’re plan and product experts.
Yes! Our chat is HIPAA compliant. In every case HIPAA requires a Business Associate Agreement (BAA). In the Essentials and Pro plans it’s a paid add-on. In the Custom plan BAA is an included add-on. Please reach out to get one set up.
