Security, Privacy, and Compliance

CometChat is SOC 2 Type II audited and ISO/IEC 27001 certified. We sign a HIPAA Business Associate Agreement on the Advanced plan and above, and host data in the US, EU or India.

Fully compliant

Security standards

HIPAA + BAA

We sign a Business Associate Agreement (BAA) on the Advanced plan and above. A signed BAA is required before you send protected health information (PHI) through CometChat.

SOC 2 Type II

Audited by Percilchofe CPA LLC for the period 1 Jul 2025 to 30 Jun 2026. The report covers three Trust Services Criteria: Security, Availability and Confidentiality.

GDPR

CometChat provides APIs that help customers meet their GDPR obligations. We offer a Data Processing Addendum, publish our sub-processor list, and maintain an EU representative. Data Processing Addendum and sub-processor list to the existing DPA and sub-processors pages.

ISO/IEC 27001

Certified to ISO/IEC 27001 by InterCert, certificate IC-IS-2504032. Issued April 2025, valid until April 2028, with annual surveillance audits.

Data regions

Data is hosted in the United States, the European Union or India.

Advanced encryption

Encryption standards and practices

AES-256

Data at rest is encrypted with AES-256 on AWS, with access restricted to authorized personnel. An independent third party performs a penetration test every year.

TLS 1.2+

Your data and all communication within CometChat are encrypted in transit with TLS 1.2 or higher.

Request our security reports

Email compliance@cometchat.com for the SOC 2 Type II report or the ISO/IEC 27001 certificate.

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