At CometChat, we have been instrumental in powering the real-time messaging modules for numerous businesses globally.
Our primary approach has always centered around two aspects: Making CometChat easy to integrate, and tailoring it precisely to our customers' business metrics. This ethos is mirrored in our latest innovation as we introduce artificial intelligence (AI) into our platform - not as a mere fashionable add-on, but as an inherent, meticulously-designed element of CometChat's infrastructure.
Over the last six months, we have been testing our AI capabilities in an Early Access Program (EAP) with several of our customers. The result? A robust AI solution that has proven itself to adapt across diverse business applications and scale effectively. We are now ready to unlock this AI-powered potential for all our customers.
Welcome M87
Allow us to introduce M87, our fine-tuned AI-driven LLM. More than just a catchy name, M87 stands for Messier 87, a supermassive black hole at the heart of its namesake galaxy. Just like M87 draws matter, our AI engine pulls together three transformative pillars to power CometChat AI.
01.
Insights AI
M87's Insights AI doesn't just look at data; it interprets and learns from it. It helps decipher hidden user preferences, fine-tunes conversion paths, and lets you see the impact of each interaction on your business.
02.
Conversational AI
M87 enhances your platform's communication abilities - it can lead dialogues, offer apt responses, and provide succinct summaries of group discussions. It’s about elevating user interactions to a higher level of efficiency.
03.
Moderation AI
With M87 we have strengthened our core moderation engine with further AI enhancement. This makes chat environments powered by CometChat the safest conversation environment while giving control to the businesses to moderate contextually catering to their unique business problems.
Let’s understand the might of these 3 pillars with real use cases from our early access program.
Insights AI
CometChat's Insights AI is more than just a data analytics tool; it's your personal query engine that interprets user and conversational behavior data, delivering crucial business insights.
This goes beyond the basic usage metrics offered by CometChat's standard analytics. Instead, it digs deep to uncover valuable business insights often hidden within the nuances of your users' conversations.
Craft and Understand Conversational Funnels
Get a grip on user stickiness with conversation data. Construct a user journey funnel within conversations and strategically guide users towards those critical AHA moments. Create and track milestones, and identify patterns that either boost or hinder funnel progression.
These insights not only help craft meaningful user journeys but also assist in combating user churn.
Possible queries for M87 include:
What’s the average time between a new marketplace enquiry chat and the negotiation stage?
What is the average number of messages exchanged between two users in a dating app before they go dormant?
What is the correlation between user churn and messaging adoption?
User Insights, FAQs, Sentiment Analysis
Build a comprehensive user profile based on conversational data to further personalize the product experience and guide users towards your North Star metric.
Understand frequently asked questions by a user or a group of similar users and proactively address them. This will not only minimize friction but also maximize value delivery.
Possible queries for M87 include:
What are the FAQs by users who completed a transaction in your marketplace?
What is the overall sentiment of patients who are engaging with a particular care group?
Which topics or questions act as a deterrent in your conversation funnel?
Conversational AI
We're all accustomed to some form of AI enablement in our daily routines, whether it's automated meeting notes or AI-assisted email drafting. As this becomes the norm, it's only logical for your chat environment to provide similar experiences. With CometChat's M87-powered conversational AI, it's incredibly simple to integrate these conversational aids into your app.
Whether it's a communal group within a social network or a one-on-one interaction in a dating app, our conversation tools are designed to make the chat experience more engaging, all while reducing cognitive load for the user.
Smart Replies & Conversation Starters
Smart replies: Break the "thinking of what to say" barrier and keep conversations flowing effortlessly. M87 analyzes the chat history in real-time, suggesting contextually relevant and perfectly-phrased responses.
Conversation starters: M87 isn’t just an AI that assists in replying - it helps kick-start conversations too. Based on the context and user profiles, it generates personalized responses - witty one-liners, thought-provoking questions, or playful prompts, that break the ice and get the conversation going.
Conversation Summaries
Conversation summaries are an incredibly effective application of AI within your chat environments and can be employed in several distinct ways. Here are some standout use-cases:
01.
Community Apps
Stay updated with group dialogues without the excessive scrolling. No need to play catch up – get a concise summary of the discussion you missed out on.
02.
Healthcare
Convert live consultation calls or persistent chats between doctors and patients into transcribed summaries. These can be formatted into clinical notes or SOAP notes following standard medical guidelines.
03.
Marketplace
Disputes between buyers and sellers can be swiftly resolved without the need to manually comb through the entire conversation history.
04.
Ed-Tech
Share a summary of webinars or classes with all participants, making key takeaways easier to note and act upon.
AI-Voice Bot
Introducing an industry-first capability with CometChat's AI Voice Bot, designed to infuse voice-based interactions into your app.
While chat continues to be the core engagement hub, some interactions, especially information gathering, can be more intuitively handled over voice. CometChat’s AI Voice Bot steps in to streamline this process.
Here's a demo showcasing how this feature could be leveraged:
A significant component of conversational AI is our AI chatbots, which businesses are harnessing in several resourceful ways.
AI Conversation Coach
Assign a personality to our AI bot and let it guide your users to improve their conversational skills. This could help users seamlessly navigate a new relationship on a dating app or socialize more efficiently in a community characterized by diverse cultural and linguistic backgrounds.
Chatbot Flows
CometChat has always enabled you to build your chatbots, but with M87, setting up a conversational bot experience is easier than ever, creating new possibilities for various businesses. Here are some real-world use cases:
01.
FAQ Chatbot in Your Marketplace
Make it easier for your marketplace buyers to find answers by integrating a chatbot experience within your in-app chat.
02.
Health Assistant Bot
In a telehealth app or wellness app, users often have an array of questions not requiring a live consultation. Deploy a conversational bot that can sift through chat history and consultation calls to provide answers, or link it to a knowledge base for seamless Q&A flows in your HIPAA compliant chat app.
Moderation AI
With M87, our moderation engine gets an AI upgrade, making it both more robust and effective. Maintaining a clean, scam-free, hate-free, and profanity-free chat environment has always been central to CometChat's framework.
This update empowers our core moderation engine with AI, enhancing end-user safety and providing admins/businesses more flexibility in defining moderation rules.
Here are specific moderation use-cases:
01.
Hate Speech Detection
Equip your user communities with proactive measures to identify hate speech and take appropriate action on both the message and the user.
02.
Mute Suggestions
Based on sentiment analysis, identify potentially problematic users and mute them to maintain a friendly community atmosphere.
03.
Prevent User/Platform Leakage
Implement restrictions or flags for certain keywords that could indicate users attempting to take transactions outside of your platform.
04.
Tighter Image Moderation and Profanity Filters
Apply comprehensive moderation to prevent any unsolicited content or nudity from appearing in your chats.
CometChat AI is deliberately versatile, designed to adapt to a wide array of use-cases and user scales. For some businesses, it's a valuable addition; for others, it's a game-changer that significantly elevates the end-user experience. For most, our Insights AI offers a fresh perspective, opening up new directions to understand your users and crucial business metrics. We are committed to tailoring M87 to align with your unique business workflows while ensuring seamless integration with your chat apps powered by CometChat.
Sign up for CometChat AI here.
Shrimithran
Director of Inbound Marketing , CometChat
