User Roles Overview
- Owner – Unrestricted access to every feature, including Plans & Billing.
- Admin – Full access to all sections except Plans & Billing.
- Moderator – Manages content and user interactions; limited to moderation-related features.
- Developer – Configures integrations and technical settings; does not have access to moderation controls.
Permissions Matrix
| Section | Permission | Owner | Admin | Moderator | Developer |
|---|---|---|---|---|---|
| Overview | Overview | Yes | Yes | No | No |
| Integrate | Integrate | Yes | Yes | No | Yes |
| Manage | User | Yes | Yes | Yes | Yes |
| Group | Yes | Yes | Yes | Yes | |
| User Roles | Yes | Yes | Yes | Yes | |
| Chats | Logs | Yes | Yes | Yes | Yes |
| Widget | Yes | Yes | No | Yes | |
| Features | Yes | Yes | No | Yes | |
| Moderation | Yes | Yes | Yes | No | |
| Insights | Insights | Yes | Yes | Yes | Yes |
| Settings | Settings | Yes | Yes | No | No |
| Calls | Logs | Yes | Yes | Yes | Yes |
| Insights | Yes | Yes | Yes | Yes | |
| Moderation | Yes | Yes | Yes | No | |
| AI Chatbot | Bots | Yes | Yes | No | Yes |
| Instructions | Yes | Yes | No | Yes | |
| Non-AI Bots | Bots | Yes | Yes | No | Yes |
| Instructions | Yes | Yes | No | Yes | |
| Notifications | Notifications | Yes | Yes | Yes | Yes |
| Legacy Notifications | Yes | Yes | Yes | Yes | |
| Insights | Yes | Yes | Yes | Yes | |
| Application | Credentials | Yes | Yes | No | Yes |
| Webhooks | Yes | Yes | No | Yes | |
| Legacy Webhooks | Yes | Yes | Yes | Yes | |
| Team Members | Yes | Yes | Yes | Yes | |
| Plans & Billing | Settings | No | No | No | No |