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SMS is the fast fallback when push/email are missed: if a message stays unread beyond your wait window, CometChat can send a concise text that brings users back to the conversation.

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How it works

  • Trigger: Fires when a chat message remains unread past the wait window you set.
  • Templates: Keep payloads lightweight (sender, short snippet, optional deep link) in Templates & Sounds.
  • Preferences/DND: Honors per-user/per-conversation mutes, global DND, and quiet hours before sending.
  • Providers: Connect Twilio or a custom provider in the dashboard; CometChat handles fan-out.
  • Recipients: Store verified phone numbers via API and respect opt-in/opt-out for your region.
  • Observability: Use logs to confirm sends and diagnose delivery issues.

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Key capabilities

  • Unread-based SMS nudges for 1:1 and group chats.
  • Template variables for sender and a short preview; optional deep links to reopen the chat.
  • Quiet hours, mutes, and DND enforcement to prevent spam.
  • Plays well with push/email as layered fallbacks.

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Setup checklist

  1. Connect your SMS provider (Twilio or custom) in the dashboard.
  2. Configure SMS templates and privacy in Templates & Sounds; keep bodies concise and compliant.
  3. Set wait windows, per-day caps, and overrides in SMS Preferences; keep bodies concise and compliant.
  4. Ensure user phone numbers are stored/verified via API; honor opt-out rules.
  5. Test unread triggers and monitor delivery in Logs.