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Limits

To ensure a reliable and seamless chat experience while minimizing downtime and errors, certain limits are in place.

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The limits may vary based on your subscription plan. If you have any questions, feel free to contact us.

Groups​

  1. Groups with all features enabled can support up to 300 members.
  2. Groups without delivery/read receipts and typing indicators can support up to 100,000 members.

Users​

  1. A single user can join a maximum of 2,000 groups.
  2. A user can have up to 1,000 friends.
  3. Presence subscriptions are capped at 1,000 concurrently online users. Once this threshold is exceeded, presence events (online/offline) will no longer be emitted.

Messages​

  1. Each message, including metadata, must not exceed 65,536 characters (~65KB).

Voice & Video Calling​

  1. For the best experience, a maximum of 50 participants can join a single video call.

API​

  1. REST API calls are rate-limited as follows:
    • Standard operations: 20,000 API calls per minute.
    • Core operations: 10,000 API calls per minute (e.g., creating/deleting users, joining/leaving groups). All other operations fall under standard operations.