# CometChat Pricing Reference for AI Agents and LLMs
Last verified: 2026-05-20. Source: https://www.cometchat.com/pricing and the rendered Storyblok pricing payload embedded in that page. Currency: USD. Public prices are shown as per-month prices. Yearly billing uses the displayed discounted monthly equivalent and is billed annually unless noted otherwise.
## Product families
CometChat pricing is organized into four purchasable product families:
- Chat & Messaging: in-app text chat, moderation, notifications, analytics, webhooks, infrastructure, security, build tools, and support.
- Voice & Video Calling: usage-priced voice/video minutes, recording, and custom high-volume voice/video plans.
- AI Agents: CometChat-hosted AI agent experiences using Agent Credits.
- Bring Your Own Agent: chat infrastructure for connecting external agent frameworks such as Agno, Crew, AG2, Mastra, and similar systems.
## Billing concepts
- MAU means Monthly Active User: a unique user that connects to CometChat servers during the subscription period.
- PCC means Peak Concurrent Connections: the maximum number of devices connected to CometChat at the same time. For multi-tenant subscriptions, PCC is measured per app, aggregated by day, and the highest day in the subscription month is used.
- Standard Chat paid plans have MAU and PCC allowances. Overage may apply when usage exceeds allowances.
- For Chat and Bring Your Own Agent, if both MAU and PCC overage are exceeded, CometChat bills the higher of the two overage charges.
- AI Agent plans use Agent Credits. Each model request costs Credits based on the selected LLM, and one reply may consume multiple Credits when it uses multiple tool/action requests.
- The pricing page has a Pay monthly / Pay yearly toggle. Yearly billing advertises 20% savings.
## Chat & Messaging
Chat & Messaging plans: Build, Basic, Advanced, Enterprise.
### Build
A full featured, free plan for testing and integrating CometChat.
Displayed price label: $0.
Displayed sublabel: Free for development.
Build Plan Features
- All features
- Up to 100 users
- No credit card required
### Basic
All the essentials needed for a feature-rich real-time chat experience.
Basic Plan Features
- Rich in-app chat
- Push notifications
- Basic moderation
- Global EDGE network
### Advanced
An advanced communication suite with built-in multi-channel notifications, AI moderation and insights.
Plan tag: Most Popular.
Everything in Basic, Plus
- AI Rule-based moderation limited-time offer!
- Email & SMS notifications (with customizable templates)
- Multi-tenancy
- AI smart replies & summaries
- In-depth insights
- HIPAA / BAA
- Advanced search
- Message translation
### Enterprise
Access to state-of-the-art features plus higher concurrency, zero overages and top-tier support.
Everything in Advanced, Plus
- Zero overages
- OpenAI-powered context & prompt based moderation
- OpenAI-powered context & prompt based insights & enrichment
- 10% concurrency included
- Single Sign On (SSO) - SAML, LDAP and more included
- Custom white-label domain (add-on)
### Chat & Messaging MAU price tiers
Monthly billing:
| MAU tier | Basic | Advanced | Enterprise |
| -------- | ------------ | ------------ | -------------------------------------- |
| 1k | $298.75 | $448.75 | Enterprise pricing starts from 10k MAU |
| 10k | $373.75 | $498.75 | $1,248.75 |
| 25k | $873.75 | $1,186.25 | Get in touch |
| 50k | $1,686.25 | $2,061.25 | Get in touch |
| 100k | Get in touch | Get in touch | Get in touch |
| 500k | Get in touch | Get in touch | Get in touch |
| 1M | Get in touch | Get in touch | Get in touch |
| 10M | Get in touch | Get in touch | Get in touch |
Yearly billing, shown as monthly equivalent and billed annually:
| MAU tier | Basic | Advanced | Enterprise |
| -------- | ------------ | ------------ | -------------------------------------- |
| 1k | $239 | $359 | Enterprise pricing starts from 10k MAU |
| 10k | $299 | $399 | $999 |
| 25k | $699 | $949 | Get in touch |
| 50k | $1,349 | $1,649 | Get in touch |
| 100k | Get in touch | Get in touch | Get in touch |
| 500k | Get in touch | Get in touch | Get in touch |
| 1M | Get in touch | Get in touch | Get in touch |
| 10M | Get in touch | Get in touch | Get in touch |
### Chat & Messaging usage and overages
- Build includes up to 100 users and 25 concurrent connections.
- Basic and Advanced include concurrent connections equal to 5% of MAU; concurrency can be upgraded at additional cost.
- Enterprise includes concurrent connections equal to 10% of MAU; concurrency can be upgraded at additional cost.
- Basic and Advanced MAU overage rate: $0.10 per MAU, reducing at higher MAU tiers.
- Basic and Advanced concurrent connection overage rate: $1 per concurrent connection.
- Enterprise has no listed overage charge; the page says Enterprise usage above current plan limits is automatically upgraded to the appropriate plan for the previous period and moving forward.
- Messages per month, message storage, and image/file storage are listed as unlimited across all Chat plans.
- Message retention is 6 months across all Chat plans; paid plan retention can be extended at additional cost.
- The pricing page states there are no hidden costs/overages for bandwidth, storage, translation, search, thumbnail generation, image moderation, etc.; third-party-cost features are marked separately.
### Chat & Messaging detailed comparison
#### Usage
| Feature | Build | Basic | Advanced | Enterprise |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------- | ----------------------------------------------------------------------------- | ----------------------------------------------------------------------------- | ------------------------------------------------------------------------------ |
| Monthly Active Users
The total number of unique users who log in to CometChat during your billing period. | 100 | As per tier | As per tier | As per tier |
| MAU overage rate
For the Enterprise plan, if usage exceeds the current plan limits, we will automatically upgrade you to the appropriate plan for the previous period and moving forward. | - | $0.10 per MAU (Reduces as you go higher in the MAU tiers) | $0.10 per MAU (Reduces as you go higher in the MAU tiers) | No Overage |
| Concurrent connections included
Concurrent connections refer to the peak number of simultaneous active connections at any given time during your billing period. | 25 | 5% MAU included (Can be upgraded to higher concurrency at an additional cost) | 5% MAU included (Can be upgraded to higher concurrency at an additional cost) | 10% MAU included (Can be upgraded to higher concurrency at an additional cost) |
| Concurrent connections overage rate
For the Enterprise plan, if usage exceeds the current plan limits, we will automatically upgrade you to the appropriate plan for the previous period and moving forward. | - | $1 per concurrent | $1 per concurrent | No Overage |
| Messages/month
Total number of messages you and your users can send in a month | Unlimited | Unlimited | Unlimited | Unlimited |
| Message storage
Total duration for which messages can be stored | Unlimited | Unlimited | Unlimited | Unlimited |
| Message retention
Total duration for which messages can be directly accessed via APIs & SDKs | 6 months | 6 months (Retention window can be extended at additional cost) | 6 months (Retention window can be extended at additional cost) | 6 months (Retention window can be extended at additional cost) |
| Images & files storage + retention
Total duration for which images & files can be stored | Unlimited | Unlimited | Unlimited | Unlimited |
| No hidden costs/overages (bandwidth, storage, translation, search, thumbnail generation, image moderation etc.)
What you see is what you get. We do not have any hidden charges or overages. We do not charge for bandwidth, storage, message translation, search, thumbnail generation, image moderation etc. A few features which have additional costs (due to third-party) are marked accordingly. | Yes | Yes | Yes | Yes |
#### In-app Messaging
| Feature | Build | Basic | Advanced | Enterprise |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------- | -------------------------------------------------------------- | --------------------------------------------------------------- | --------------------------------------------------------------- |
| **Core messaging experience** | | | | |
| One-on-one private chat
Chat between 2 individual users | Yes | Yes | Yes | Yes |
| Group text conference (Private, Public & Password Protected)
Chat between users in a group. The group types are: private - where a user can be added only by the group admin, protected - where a user can join but with a password, and public group - where anyone can join the group. | Yes | Yes | Yes | Yes |
| Users list
Functionality to fetch all users in the app | Yes | Yes | Yes | Yes |
| Friends list
Functionality to fetch all friends of the logged in user of the app. | Yes | Yes | Yes | Yes |
| Users & friends presence
Functionality to add or remove friends, fetch online presence of a user, and get notified about online presence of a logged in user's friends. | Yes | Yes | Yes | Yes |
| Typing indicators
Realtime indicators to show if a member in the conversation is typing a message. | Yes | Yes | Yes | Yes |
| Text & custom structured messages
Ability to send a text message, and any other custom type of message (for example, a location) | Yes | Yes | Yes | Yes |
| Threaded conversations & message replies
Ability to have different threads within a conversation and separate reply message tracking for threads | Yes | Yes | Yes | Yes |
| Quoted replies / Swipe-to-reply
Let users respond to a specific message with a quick swipe, keeping conversations clear and contextual. | Yes | Yes | Yes | Yes |
| Rich text formatting
Allows users to style their messages with bold, italic, underline, strikethrough, code, links, lists, and blockquotes. | Yes | Yes | Yes | Yes |
| Photo, video & file sharing
Attach and send images, videos and documents. | Yes | Yes | Yes | Yes |
| Voice notes
Record and send voice messages in a conversation. | Yes | Yes | Yes | Yes |
| Chat history
List of all previous messages and threads within a conversation. | Yes | Yes | Yes | Yes |
| User and group tags
Tag users and groups with custom identifiers to search them faster or display by different categories | Yes | Yes | Yes | Yes |
| Conversation tags
Tag conversations with custom identifiers to search them faster or display by different categories | Yes | Yes | Yes | Yes |
| User roles
Assign users to a custom role and allow or deny permissions for different features for a particular role (See more under security section) | Yes | Yes | Yes | Yes |
| Edit and delete messages
Ability to edit or delete a message | Yes | Yes | Yes | Yes |
| Block users
Ability for users to block other users. | Yes | Yes | Yes | Yes |
| Ban and kick users
Ability to ban, unban or kick users from groups | Yes | Yes | Yes | Yes |
| Localization
Localize the app according to your language/country | Yes | Yes | Yes | Yes |
| **Deeper user engagement** | | | | |
| Mentions (including @all/@channel support)
Mention (@) a user in a conversation to get their attention, list all mentions for a particular user and navigate mentions in a conversation or a thread. | Yes | Yes | Yes | Yes |
| Reactions
React to a message (with emojis) for quick engagement (eg. thumbs up), list all reactions in a message and see which users reacted with which emojis | Yes | Yes | Yes | Yes |
| Pin message
Pin a message for all users in a conversation in order to reach that message quickly. | Yes | Yes | Yes | Yes |
| Link preview
Fetch and preview media in links to see the link details before clicking on the link | Yes | Yes | Yes | Yes |
| Bookmark message
Save a message for a particular user for its quick retrieval. | Yes | Yes | Yes | Yes |
| Stickers
Communicate visually with stickers | Yes | Yes | Yes | Yes |
| Giphy and other GIFs keyboards
Search and send animated GIFs (from popular GIF providers) | Yes | Yes | Yes | Yes |
| Thumbnail generation
Generate image thumbnails of a different sizes to show more thumbnails as per the required screen size. | Yes | Yes | Yes | Yes |
| Polls
Send polls in a conversation and get collective responses to that poll in the same message | Yes | Yes | Yes | Yes |
| Reminders
Ability to set time based reminders and receive a message at the time requested | Yes | Yes | Yes | Yes |
| Message shortcuts
Ability to send short messages and let the platform send the full message (eg. typing ROFL will be sent as 'Rolling on the floor laughing'). | Yes | Yes | Yes | Yes |
| Message translation
Ability to translate messages in the user's preferred language | Yes | No | Yes | Yes |
| Live reactions
Send reactions in the entire conversation available to be seen by everyone | Yes | No | Yes | Yes |
| Collaborative document
Document where all users in a conversation can collaborate and edit | Yes | No | Yes | Yes |
| Collaborative whiteboard
A whiteboard which all users in a conversation can collaborate and use | Yes | No | Yes | Yes |
| URL shorteners
Shorten URLs into fewer characters to preserve the message size and experience | Yes | Yes | Yes | Yes |
| Voice transcription
Ability to convert audio messages into text | Yes (An active Rev AI account is required for this feature) | Yes (An active Rev AI account is required for this feature) | Yes (An active Rev AI account is required for this feature) | Yes (An active Rev AI account is required for this feature) |
| **AI ✨ User Copilot** | | | | |
| AI ✨ Conversation starter
AI suggestions to start a conversation with a user or in a group | Yes (An OpenAI subscription is required for this feature) | No | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ Smart replies
AI reply suggestions | Yes (An OpenAI subscription is required for this feature) | No | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ Conversation summarizer
Summarise a conversation using AI for catching up with conversation quickly | Yes (An OpenAI subscription is required for this feature) | No | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| **Search, messaging status & counts** | | | | |
| Users, groups & messages search
Search for a message, users or groups. | Yes | Yes | Yes | Yes |
| Conversation search
Search for messages across conversations. | Yes | No | Yes (Indexing of your latest messages, up to 25 times your MAU) | Yes (Indexing of your latest messages, up to 50 times your MAU) |
| Advanced search filters
Search for messages across conversations using filters like attachments, mentions, links, and mentioned user IDs. | Yes | No | Yes (Indexing of your latest messages, up to 25 times your MAU) | Yes (Indexing of your latest messages, up to 50 times your MAU) |
| Message delivery and read receipts for one-on-one conversations
Functionality to show which participants in a one-on-one conversation have received the message and which have read it. | Yes | Yes | Yes | Yes |
| Message delivery and read receipts for groups
Functionality to show which participants in a group conversation have received the message and which have read it. | Yes | Yes (Except Read by all & Delivered to all real-time receipts) | Yes | Yes |
| Mark a conversation as read
Ability to mark the entire conversation as read. | Yes | Yes | Yes | Yes |
| Mark up to a message as read
Ability to mark a conversation up to a message as read. | Yes | Yes | Yes | Yes |
| Mark up to a message as unread
Ability to mark all messages from a particular message as unread in a conversation or a thread. | Yes | No | Yes | Yes |
| Unread message count
Count of unread message for 1-1 and group chats | Yes | Yes | Yes | Yes |
| **Advanced chat experience** | | | | |
| Conversation message preview configuration
Configure what kind of messages contribute to the last message in the conversations list without opening the conversation. | Yes | No | Yes | Yes |
| Custom websocket connection behaviour
Control the presence of your users by taking full control of the websockets. | Yes | No | No | Yes |
| Role Based Access Control
Control which roles can send specific message and receiver types, and show users based on role mapping. | Yes | No | No | Yes |
#### Notifications & Interactions
| Feature | Build | Basic | Advanced | Enterprise |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------- | ----- | ------------------------------------------------------------- | ------------------------------------------------------------- |
| **Channels** | | | | |
| Push notifications (including VoIP)
Send mobile push notifications. | Yes | Yes | Yes | Yes |
| Email notifications (with ability to reply)
Send all/unread messages via email | Yes (An active SendGrid account is required for this feature) | No | Yes (An active SendGrid account is required for this feature) | Yes (An active SendGrid account is required for this feature) |
| SMS notifications
Send new message intimation via SMS | Yes (An active Twilio account is required for this feature) | No | Yes (An active Twilio account is required for this feature) | Yes (An active Twilio account is required for this feature) |
| **Interactions** | | | | |
| Email Replies
Allow users to reply directly to emails and those replies will be piped to CometChat automatically | Yes | No | Yes | Yes |
| **Features** | | | | |
| Fine grained notification preferences
Control the conditions which notifications are sent, based on message types, user to user or group conversations, in-thread notifications, and provide end users with settings with which they can control their notification behaviour | Yes | No | Yes | Yes |
| End user notification management
Allow users to manage which notifications they want to receive as well as having a notification schedule to receive notifications only in the hours they choose | Yes | No | Yes | Yes |
| Notification templates & custom sound
Templatize your notification experience to ensure an appropriate notification title and body based on message type or privacy settings | Yes | No | Yes | Yes |
| Multiple notification providers
Configure multiple push notification provider credentials for different use cases such as different app bundles for staging and production or mobile applications using the same CometChat application | Yes | No | No | Yes |
| Custom provider (Connect your own provider)
API/Webhook to trigger push, email & SMS events using your own third-party service | Yes | No | Yes | Yes |
| Notification webhooks
Webhook events to trigger push, email & SMS notifications so that you can use your own third-party service | Yes | No | Yes | Yes |
| Logs
Detailed notification logs to track when a notification is sent or fails | Yes | Yes | Yes | Yes |
#### Moderation
| Feature | Build | Basic | Advanced | Enterprise |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------ | ----- | -------- | ------------------------------------------------------------ |
| **Moderation engine** | | | | |
| Rule-based moderation with conditional logic
Rule based moderation engine which can be triggered on certain conditions and filters content using custom keywords and regex patterns | Yes | Yes | Yes | Yes |
| AI powered moderation
Advanced AI based moderation engine which uses NLP techniques to understand and flag inappropriate content based on context and intent. | Yes | No | Yes | Yes |
| OpenAI powered moderation with contextual intelligence
LLM Powered moderation engine which evaluates text and media messages using OpenAI's LLMs, while considering the full context of the conversation for more accurate moderation | Yes (An OpenAI Subscription is required to use this feature) | No | No | Yes (An OpenAI Subscription is required to use this feature) |
| Automated Moderation (Automated Block)
Block messages automatically | Yes | Yes | Yes | Yes |
| Manual moderation (Flag & Review)
Flag messages for human review | Yes | Yes | Yes | Yes |
| Ready-to-use word/pattern match rules
Out-of-the-box rules like text profanity filter, contact details filter, and email filter. | Yes | Yes | Yes | Yes |
| Malware and virus scanner
Integrate malware and virus scanning into the moderation engine as a new File Scan rule type, enabling enterprise customers to automatically block malware-infected file attachments before delivery. | Yes | No | No | Yes |
| Ready-to-use AI rules
Out-of-the-box rules powered by CometChat's internal AI like AI image moderation, AI video moderation and more | Yes | No | Yes | Yes |
| Ready-to-use OpenAI rules
Out-of-the-box rules powered by OpenAI while considering the entire context of the conversation like platform circumvention, harassment, grooming, scams, fraud, misinformation, and more. | Yes (An OpenAI Subscription is required to use this feature) | No | No | Yes (An OpenAI Subscription is required to use this feature) |
| Custom conditional rules
Build your own custom rules as per your use case | Yes | No | Yes | Yes |
| Custom moderation engine/API (Pre-event webhook)
Call your custom API endpoint to review and approve or reject content in real time | Yes | No | No | Yes |
| Moderation webhooks
Webhook events for blocked and flagged messages | Yes | No | Yes | Yes |
| **Moderation filters** | | | | |
| Sender & receiver information
Evaluate based on sender/receiver information like ID, name, role and tags | Yes | No | Yes | Yes |
| Message content
Evaluate based on contents of the message | Yes | No | Yes | Yes |
| Profanity detection
Evaluate messages for profanity | Yes | Yes | Yes | Yes |
| Phone & email detection
Evaluate messages for phone numbers and email addresses | Yes | Yes | Yes | Yes |
| AI ✨ Message sentiment
Evaluate based on sentiment of message | Yes | No | Yes | Yes |
| AI ✨ Message toxicity
Evaluate based on toxicity of message | Yes | No | Yes | Yes |
| AI ✨ Image explicity and toxicity
Evaluate based on explicity of image | Yes | No | Yes | Yes |
| AI ✨ Video explicity and toxicity
Evaluate based on explicity of video | Yes | No | Yes | Yes |
| AI ✨ Spam detection
Evaluate based on whether a message is identified as spam | Yes | No | Yes | Yes |
| AI ✨ Platform circumvention
Evaluate based on whether a message is identified as one trying to take a conversation offline | Yes | No | Yes | Yes |
| AI ✨ Semantic sentence similarity
Evaluate based on whether a message is similar to a list of other messages defined by you | Yes | No | No | Yes |
| OpenAI ✨ Pre-defined prompts
Across any language, these out-of-the-box prompts can detect platform circumvention, harassment, grooming, scams, fraud, misinformation, and more | Yes (An OpenAI Subscription is required to use this feature) | No | No | Yes (An OpenAI Subscription is required to use this feature) |
| OpenAI ✨ Custom prompts
Define your own custom prompts to evaluate | Yes (An OpenAI Subscription is required to use this feature) | No | No | Yes (An OpenAI Subscription is required to use this feature) |
| **User-level/Front-end moderation** | | | | |
| User-to-user blocking
Enable end user to block other users from sending messages | Yes | Yes | Yes | Yes |
| Assign Moderators with ability to kick/ban Users
Enable moderators to ban and kick users from groups | Yes | Yes | Yes | Yes |
| Ability to report messages
Allow users to report messages that can be processed on the dashboard or via webhook | Yes | Yes | Yes | Yes |
#### Analytics and Insights
| Feature | Build | Basic | Advanced | Enterprise |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------- | ----- | -------- | ---------------------------------------------------------------------------------------------------------- |
| **Analytics** | | | | |
| Usage reports
Dashboard reports for app usage | Yes | Yes | Yes | Yes |
| Multi-tenant usage reports
Dashboard reports for all tenant apps under a master app | Yes | No | Yes | Yes |
| **Insights** | | | | |
| User and group insights
Data insights for top users and groups, CCU heatmap, online frequency distribution, user engagement post signup, user retention graph, user abandon analysis , new signups data. | Demo (Reach out for a demo) | No | Yes | Yes |
| Messaging insights
Data insights for messaging activity, messages send/delivered/read heatmaps, text messages exchanged prior to sending images or media, activity by user or group conversations, conversations declining or nearing churn, average messages exchanged, message types being sent, conversations resulting in a call, number of words or characters per message, number of messages resulting in a thread.. | Demo (Reach out for a demo) | No | Yes | Yes |
| Custom insights
Custom insights based on your use case | Demo (Reach out for a demo) | No | No | Yes (5 custom insights are available by default. Additional custom insights can be purchased as an add-on) |
| **AI ✨ Context-based insights** | | | | |
| AI funnel insights
Gain deeper insights into your user funnel by analyzing their chat engagement data, such as conversion rates, drop-off points, and interaction patterns. | Contact us | No | No | Add-on |
| AI user insights
Improve user understanding by asking targeted questions and utilizing our AI engine to generate insights, such as behavioral patterns, preferences, engagement likelihood, and more. | Contact us | No | No | Add-on |
| AI conversation insights
Gain a deeper understanding of user conversations by leveraging our AI engine to generate insights such as the product or topic being discussed, conversation sentiment, match probability for dating apps, and more. | Contact us | No | No | Add-on |
| **AI ✨ Context-based enrichment** | | | | |
| AI user enrichment
Enhance user profiles by prompting relevant questions and utilizing our AI engine to automatically add valuable metadata to each user’s profile, such as their preferences, interests, activity patterns, likelihood of engagement, and more. | Contact us | No | No | Add-on |
| AI conversation enrichment
Enhance conversation insights by prompting relevant questions and leveraging our AI engine to automatically add meaningful metadata to each conversation, such as the product or topic being discussed, conversation sentiment, match probability for dating apps, and more. | Contact us | No | No | Add-on |
#### Third Party Integrations
| Feature | Build | Basic | Advanced | Enterprise |
| --------------------------------------------------------------------------------------------------------------------------- | ----- | ----- | ------------------------------------------------------------- | ------------------------------------------------------------- |
| Intercom
Bi-directionally sync messages between CometChat and Intercom. Requires subscription to Intercom | Yes | No | Yes (An active Intercom account is required for this feature) | Yes (An active Intercom account is required for this feature) |
| Chatwoot
Bi-directionally sync messages between CometChat and Chatwoot. | Yes | No | Yes | Yes |
#### Webhooks
| Feature | Build | Basic | Advanced | Enterprise |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ----- | -------- | ---------- |
| Advanced webhook platform
Fine-grained, high-volume webhook platform that lets you select specific events per API endpoint, with configurable retry behavior | Yes | Yes | Yes | Yes |
| Messaging webhooks
Webhook events for messages sent, edited or deleted | Yes | Yes | Yes | Yes |
| User webhooks
Webhook events for users blocked or unblocked by other users | Yes | No | Yes | Yes |
| Group webhooks
Webhook events for group creation or deletion, members joined, added, left, banned, unbanned, removed, group being updated or ownership transferred | Yes | No | Yes | Yes |
| Calling webhooks
Webhook events for calls or meetings being initiated, started, unanswered, participant joining and leaving, calls or meetings ended, a call recording generated | Yes | No | Yes | Yes |
| Moderation webhooks (Post-event)
Webhook events for blocked and flagged messages | Yes | No | Yes | Yes |
| Moderation webhooks (Pre-event)
Call your custom API endpoint to review and approve or reject content in real time | Yes | No | No | Yes |
| Notification webhooks
Webhook events to trigger push, email & SMS notifications so that you can use your own third-party service | Yes | No | Yes | Yes |
| Enterprise webhooks
Webhook events for user presence changes, message delivery or read receipt, message being reacted to and a user mentioned in a message | Yes | No | No | Yes |
#### Migration
| Feature | Build | Basic | Advanced | Enterprise |
| -------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ------ | -------- | ---------- |
| Real-time migration (Real-time sync APIs)
Bi-direction sync between your existing provider and CometChat during transition | No | No | Yes | Yes |
| Historical migration (Data Import APIs)
Migrate historical messages using our Data migration API | No | Yes | Yes | Yes |
| White-gloved migration
Handsfree migration assistance | No | Add-on | Add-on | Add-on |
#### Infrastructure
| Feature | Build | Basic | Advanced | Enterprise |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------- | ----- | -------- | ---------- |
| Fast response times
Ensure fast in-app chat response times by selecting the region closest to your users | Yes | Yes | Yes | Yes |
| High-availability data centers in multiple regions
Guard against regional Cloud service failure by using CometChat services which utilize a HA deployment across regions to provide maximum uptime | Yes | Yes | Yes | Yes |
| Global edge network
Serve your end users with minimum latency through our global edge network | Yes | Yes | Yes | Yes |
| Multi-tenancy
Create and manage unlimited isolated instances of CometChat programmatically | Contact us | No | Yes | Yes |
| Private dedicated region deployment
Deploy a dedicated infrastructure stack in the AWS region of your choice, closest to your users, for enhanced security and compliance with local data regulations, ensuring low-latency, reliable communication tailored to your business needs | No | No | No | Add-on |
| On-premise deployment
Run the full platform on your own servers or private cloud, behind your firewall, for maximum control, security, and data residency. | No | No | No | Add-on |
| 99.999% uptime SLA
Signed Service Level Agreements as required by compliance, empanelment & procurement processes | No | No | Add-on | Add-on |
| Custom white-label domain
Mask CometChat’s API domain with your own sub-domain like chat.yoursite.com | No | No | Add-on | Add-on |
#### Security & Compliance
| Feature | Build | Basic | Advanced | Enterprise |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ----- | -------- | ---------- |
| **Compliance** | | | | |
| ISO 27001
International standard for managing information security | Yes | Yes | Yes | Yes |
| SOC 2
Independent audit ensuring secure data handling and privacy practices | Yes | Yes | Yes | Yes |
| GDPR (incl. API)
Compliance with EU data protection laws | Yes | Yes | Yes | Yes |
| CCPA
California privacy compliance for consumer data transparency and control | Yes | Yes | Yes | Yes |
| PIPEDA
Canadian data protection compliance for handling personal information | Yes | Yes | Yes | Yes |
| HIPAA w/ BAA
U.S. healthcare data compliance with signed Business Associate Agreement | No | No | Yes | Yes |
| **Security** | | | | |
| Encryption in transit (TLS/SSL)
Support for SSL and TLS security protocols | Yes | Yes | Yes | Yes |
| Encryption at rest (AES 256)
Encryption of data using AES 256 algorithm | Yes | Yes | Yes | Yes |
| Pre-signed URL
Signed URLs with configurable TTL to secure all media files shared across CometChat, targeting enterprise compliance and competitive parity. | Yes | Yes | Yes | Yes |
| Disappearing messages
Disappearing messages (after a certin interval) to protect privacy | Yes | Yes | Yes | Yes |
| User role-based access control (End-user API endpoint restriction)
Different roles and permissions for both end application chat users and also for admin dashboard administrators | Yes | No | Yes | Yes |
| Team based access (Dashboard)
Allow team members access to the dashboard | Yes | Yes | Yes | Yes |
| Team role-based access control (Dashboard)
Set roles to limit the functionality team members can access in the dashboard | Yes | No | Yes | Yes |
| 2FA (Dashboard)
Add an extra layer of security with two-factor authentication for dashboard access. | Yes | Yes | Yes | Yes |
| Single Sign On (SSO) - Google & GitHub (Dashboard)
Let your team members log in to the dashboard instantly using their Google or GitHub accounts. | Yes | Yes | Yes | Yes |
| Single Sign On (SSO) - SAML, LDAP and more (dashboard)
Connect your identity provider for centralized login with SAML and LDAP support. | No | No | No | Yes |
| Audit logs (Dashboard)
Enable secure, centralized login with SAML-based single sign-on. | No | No | No | Yes |
#### Build
| Feature | Build | Basic | Advanced | Enterprise |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------- | ----- | -------- | ---------- |
| UI Kit Builder
Visually customize your chat UI in minutes—no code, no setup, just design and export. | Yes | Yes | Yes | Yes |
| UI Kits
Prebuilt chat UI components you can drop into your app to launch faster with a polished experience. | Yes | Yes | Yes | Yes |
| UI Kits (Figma Design)
Editable Figma files of our UI Kits so your designers can customize the chat experience visually before development. | Yes | Yes | Yes | Yes |
| Widget builder
Configure and style a ready-to-use chat widget visually—then embed it in your app with a single script. | Yes | Yes | Yes | Yes |
| Widget (For web)
A plug-and-play chat widget for websites that works with one script and requires no coding. | Yes | Yes | Yes | Yes |
| SDKs
Fully featured client-side SDKs to integrate chat into your app using your preferred programming language. | Yes | Yes | Yes | Yes |
| Chat APIs
Server-side APIs to send messages, manage conversations, and control chat behavior programmatically. | Yes | Yes | Yes | Yes |
| Management APIs (Multi-tenancy)
Create and manage unlimited isolated instances of CometChat programmatically | Contact us | No | Yes | Yes |
| Migration APIs (Data import and real-time sync APIs)
Purpose-built APIs to import legacy chat data and keep conversations synced in real time during migration. | Yes | Yes | Yes | Yes |
#### Support
| Feature | Build | Basic | Advanced | Enterprise |
| ---------------------------- | -------- | --------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| Support and Implementation | Standard | Standard (Can be upgraded at an additional cost) | Standard (Can be upgraded at an additional cost) | Standard (Can be upgraded at an additional cost) |
| Implementation phase support | No | Silver plan included (https://www.cometchat.com/services-pricing) (You can upgrade to a Gold or Platinum implementation plan if needed) | Silver plan included (https://www.cometchat.com/services-pricing) (You can upgrade to a Gold or Platinum implementation plan if needed) | Silver plan included (https://www.cometchat.com/services-pricing) (You can upgrade to a Gold or Platinum implementation plan if needed) |
## Voice & Video Calling
Voice & Video Calling plans: Build, Pay-as-you-go, Custom Pricing.
### Build
A sandbox plan for you to create an MVP and test out CometChat for free.
- 10K voice and video minutes available to test
### Pay-as-you-go
Seamlessly add voice and video capabilities to your app and pay for usage.
- Voice calling/ conferencing: $0.001 per minute
- Video calling/ conferencing: $0.003 per minute
- Voice and video call recording: $0.006 per minute
### Custom Pricing
Custom plans for businesses anticipating higher voice and video usage.
- Multi-Tenancy
- Shared or dedicated cloud deployment
- Conversational AI, Insights AI and Moderation AI
- Vertical based pricing
### Voice & Video detailed comparison
#### Voice & video calling/conferencing
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ------------- | ------------------- |
| One-on-one voice calling
Ability for users to have a voice call with other users in the app | Yes | Yes | Yes |
| One-on-one video calling
Ability for users to have a video call with other users in the app | Yes | Yes | Yes |
| Group video conference
Ability for a user to have a voice or video call all other users in a group | Yes | Yes | Yes |
| Group voice conference
Ability for users to create a conference and have other users join a conference | Yes | Yes | Yes |
| Call recording
Ability to record calls, view and download recordings from the call logs dashboard or using APIs | Yes | Yes | Yes |
| Customise video call experience
Customise aspect ratios, position and label of video tiles and customise actions to control video tiles on the calling screen | Yes | Yes | Yes |
| Call logs
Access call logs and recording on the dashboard as well as automatically access and download them using APIs | Yes | Yes | Yes |
| Calling webhooks
Webhook events when a call starts, participant joins/leaves and call recordings | Yes | Yes | Yes |
#### Notifications
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ------------- | ------------------- |
| **Channels** | | | |
| Push notifications
Send mobile push notifications | Yes | Yes | Yes |
| VoIP notifications
Deliver instant, reliable call alerts that wake the app even in the background for seamless calling. | Yes | Yes | Yes |
| **Features** | | | |
| Fine grained notification preferences
Control the conditions which notifications are sent, based on message types, user to user or group conversations, in-thread notifications, and provide end users with settings with which they can control their notification behaviour | Yes | Yes | Yes |
| End user notification management
Allow users to manage which notifications they want to receive as well as having a notification schedule to receive notifications only in the hours they choose | Yes | Yes | Yes |
| Notification templates & custom sound
Templatise your notification experience to ensure an appropriate notification title and body based on message type or privacy settings | Yes | Yes | Yes |
| Multiple notification providers
Configure multiple push notification provider credentials for different use cases such as different app bundles for staging and production or mobile applications using the same CometChat application | Yes | No | Yes |
| Custom provider (Connect your own provider)
API/Webhook to trigger push events using your own third-party service | Yes | Yes | Yes |
| Notification webhooks
Webhook events to trigger push notifications so that you can use your own third-party service | Yes | Yes | Yes |
| Logs
Detailed notification logs to track when a notification is sent or fails | Yes | Yes | Yes |
#### Webhooks
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ------------- | ------------------- |
| Advanced webhook platform
Fine-grained, high-volume webhook platform that lets you select specific events per API endpoint, with configurable retry behavior | Yes | Yes | Yes |
| Calling webhooks
Webhook events for calls or meetings being initiated, started, unanswered, participant joining and leaving, calls or meetings ended, a call recording generated | Yes | Yes | Yes |
#### Analytics and Insights
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ------------- | ------------------- |
| **Analytics** | | | |
| Usage reports
Dashboard reports for app usage | Yes | Yes | Yes |
| Multi-tenant reports
Dashboard reports for all tenant apps under a master app | Yes | Yes | Yes |
| **Insights** | | | |
| Voice & video calling insights
Data insights for total call duration, concurrent calls heatmap, statistics of number of users in a call or call duration | Demo | Yes | Yes |
| Custom insights
Custom insights based on your use case | Demo | No | Yes |
#### Infrastructure
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------- | ------------- | ------------------- |
| Fast response times
Ensure fast in-app chat response times by selecting the region closest to your users | Yes | Yes | Yes |
| High-availability data centers in multiple regions
Guard against regional Cloud service failure by using CometChat services which utilize a HA deployment across regions to provide maximum uptime | Yes | Yes | Yes |
| Global Edge network
Serve your end users with minimum latency through our global edge network | Yes | Yes | Yes |
| Multi-tenancy
Create and manage unlimited isolated instances of CometChat programmatically | Contact us | No | Yes |
| Private dedicated region deployment
Deploy a dedicated infrastructure stack in the AWS region of your choice, closest to your users, for enhanced security and compliance with local data regulations, ensuring low-latency, reliable communication tailored to your business needs. | No | No | Add-on |
| On-premise deployment
Run the full platform on your own servers or private cloud, behind your firewall, for maximum control, security, and data residency. | No | No | Add-on |
| 99.999% uptime SLA
Guaranteed uptime and service level agreements to guard your end user experience | No | Add-on | Add-on |
| Custom white-label domain
Mask CometChat’s API domain with your own sub-domain like chat.yoursite.com | No | Add-on | Add-on |
#### Security & Compliance
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----- | ------------- | ------------------- |
| **Compliance** | | | |
| ISO 27001
International standard for managing information security | Yes | Yes | Yes |
| SOC 2
Independent audit ensuring secure data handling and privacy practices | Yes | Yes | Yes |
| GDPR (incl. API)
Compliance with EU data protection laws | Yes | Yes | Yes |
| CCPA
California privacy compliance for consumer data transparency and control | Yes | Yes | Yes |
| PIPEDA
Canadian data protection compliance for handling personal information | Yes | Yes | Yes |
| HIPAA w/ BAA
U.S. healthcare data compliance with signed Business Associate Agreement | No | No | Yes |
| **Security** | | | |
| Encryption in transit (TLS/SSL)
Support for SSL and TLS security protocols | Yes | Yes | Yes |
| Encryption at rest (AES 256)
Encryption of data using AES 256 algorithm | Yes | Yes | Yes |
| Team based access (Dashboard)
Allow team members access to the dashboard | Yes | Yes | Yes |
| Team Role Based Access Control (Dashboard)
Set roles to limit the functionality team members can access in the dashboard | Yes | No | Yes |
| 2FA (Dashboard)
Add an extra layer of security with two-factor authentication for dashboard access. | Yes | Yes | Yes |
| Single Sign On (SSO) - Google & GitHub (Dashboard)
Let your team members log in to the dashboard instantly using their Google or GitHub accounts. | Yes | Yes | Yes |
| Single Sign On (SSO) - SAML, LDAP and more (Dashboard)
Connect your identity provider for centralized login with SAML and LDAP support. | No | No | Add-on |
| Audit Logs (Dashboard)
Track and review all key dashboard activities for compliance and security. | No | No | Yes |
#### Build
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| ------------------------------------------------------------------------------------------------------------------------------ | ---------- | ------------- | ------------------- |
| SDKs (including UI) | Yes | Yes | Yes |
| Calling APIs | Yes | Yes | Yes |
| Management APIs (Multi-tenancy)
Create and manage unlimited isolated instances of CometChat programmatically | Contact us | No | Yes |
#### Support
| Feature | Build | Pay-as-you-go | Enterprise / Custom |
| -------------------------- | -------- | ------------------------------------------------ | ------------------------------------------------ |
| Support and Implementation | Standard | Standard (Can be upgraded at an additional cost) | Standard (Can be upgraded at an additional cost) |
## AI Agents
AI Agent plans: Web-only, Core, Plus, and Done-for-you AI agents.
Pricing from the page implementation:
| Plan | Monthly billing | Yearly billing monthly equivalent | Included credits / credit note |
| ---------------------- | ---------------------------------------- | ---------------------------------------- | ----------------------------------------------------------------------------------- |
| Web-only | $0 / month; pay-as-you-go credit bundles | $0 / month; pay-as-you-go credit bundles | 1,000 starter credits included; credit bundles start at $25 |
| Core | $123.75 / month | $99 / month, billed annually | 2,500 monthly credits included |
| Plus | $1,248.75 / month | $999 / month, billed annually | 25,000 monthly credits included |
| Done-for-you AI agents | Contact sales | Contact sales | Built, deployed, hosted, and operated by CometChat based on customer data/workflows |
### Web-only
Basic chat features for simple AI agents on a website.
Displayed sublabel: Credit bundles starting at $25.
Features:
- Plug-and-play no-code web widget
- SOC 2, ISO 27001, GDPR compliance
- Limited to Knowledge Base Agent
- Includes 'Powered by CometChat' branding
- 1,000 starter credits included
### Core
Full-featured chat, moderation, and analytics for production AI agents.
Plan tag: Most Popular.
Features:
- UI Kits for all popular web & mobile frameworks
- AI moderation & guardrails
- Push, email & SMS notifications
- Multi-tenancy
- No 'Powered by CometChat' branding
- HIPAA (BAA) compliance [coming soon]
- Advanced search
- 100+ tools and front-end actions
- 2,500 monthly credits included
### Plus
Advanced chat orchestration for complex, multi-step AI agents.
Everything in Core, plus
- Events, notifications & reminders
- User authentication & memory
- Role-based access control (including content)
- Human hand-off
- 25,000 monthly credits included
### Done-for-you AI agents, built and deployed end-to-end
From design to deployment and hosting, we build and run agents based on your data and workflows. A fast path to production without internal engineering overhead. Talk to us to learn more.
### AI Agents detailed comparison
#### Usage
| Feature | Web-only | Core | Plus |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------- | ------------------------------------------------- | ------------------------------------------------- |
| # of Agents
Total number of agents you can create | | 3 | Unlimited |
| Included credits | | 2,500 (Monthly) | 25,000 (Monthly) |
| Additional credit bundles | | $25 for 2,500 credits | $25 for 2,500 credits |
| Auto recharge credit functionality
When your credits fall below the threshold you set, we'll automatically add credits to your account, ensuring uninterrupted service. | | Yes | Yes |
| Message storage
Total duration for which messages can be stored | | Unlimited | Unlimited |
| Message retention
Total duration for which messages can be directly accessed via APIs & SDKs | | 6 months (Can be increased at an additional cost) | 6 months (Can be increased at an additional cost) |
| Images & files storage
Total duration for which images & files can be stored | | Unlimited | Unlimited |
| No hidden costs/overages (bandwidth, storage, translation, search, thumbnail generation, image moderation etc.)
What you see is what you get. We do not have any hidden charges or overages. We do not charge for bandwidth, storage, message translation, search, thumbnail generation, image moderation etc. A few features which have additional costs (due to third-party) are marked accordingly. | | Yes | Yes |
#### Agent Builder
| Feature | Web-only | Core | Plus |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ---- | ---- |
| Natural language agent builder
Create powerful AI agents by simply describing what you want in plain language. | | Yes | Yes |
| Tasks / workflows
Let the agent manage multi-step processes across users, tools, and actions with full state awareness. | | Yes | Yes |
| 100+ tools
Connect agents to over a hundred built-in tools for actions, workflows, and real-time capabilities. | | Yes | Yes |
| Front end actions
Let agents interact directly with your app’s UI to perform tasks on behalf of users. | | Yes | Yes |
| Tone & style customization
Control how your agent speaks by setting brand-aligned tone, personality, and writing style. | | Yes | Yes |
| Multi-model support
Choose from different AI models and switch anytime based on cost, speed, or quality. | | Yes | Yes |
| Premium models
Run your agent on top-tier AI models for higher accuracy, reasoning, and performance. | | Yes | Yes |
| **Knowledge base** | | | |
| Upload any file or document
PDFs, Word files, slides, spreadsheets, images, and more can be added directly to your agent’s knowledge. | | Yes | Yes |
| Train from any website
Train your agent on your entire website by just providing a URL. | | Yes | Yes |
| Sync from Google Drive, Notion & more
Connect sources like Google Drive, Notion, Confluence, and cloud storage so new and updated documents sync automatically into your agent’s knowledge. | | Yes | Yes |
| **Advanced** | | | |
| CometChat MCP
Give your agent real-time access to CometChat actions like sending messages, creating conversations, or fetching users. | | Yes | Yes |
| Human-in-the-loop
Let humans intervene, review, or guide the agent’s actions whenever needed. | | Yes | Yes |
| User authentication
Automatically pass authenticated user details to your agent so it can perform the right user-specific actions inside your app. | | Yes | Yes |
| Frontend context sharing
Pass real-time app or page context to the agent so it always understands what the user is seeing or doing. | | Yes | Yes |
| Multi-party Coordinator
The agent waits for inputs from multiple users, coordinates between them, and delivers the right responses back to each person. | | No | Yes |
| Human Handoff
Seamlessly transfer a conversation from the agent to a human. | | No | Yes |
| Agent user memory
Store and recall user-specific preferences and context so the agent becomes more personalized over time. | | No | Yes |
| Scheduled / pro-active events
Allow the agent to trigger actions or messages at future times with built-in scheduling. | | No | Yes |
| Role based access control (including content)
Control what each user can access or perform based on roles and permissions, including content-level restrictions. | | No | Yes |
#### Deploy
| Feature | Web-only | Core | Plus |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ---------------------------------- | ---------------------------------- |
| Cross-platform deployment
Works seamlessly across web, iOS, and Android with the same agent logic. | | Yes | Yes |
| Thinking and system states
Exposes intermediate states like thinking, searching, and acting so your UI can show what the agent is doing. | | Yes | Yes |
| Feedback (upvote/downvote) for learning
Collect user feedback signals to improve your agent’s responses over time through reinforcement learning. | | Yes | Yes |
| Streaming support
Streams responses token by token for faster, more interactive conversations. | | Yes | Yes |
| Markdown support
Render rich, formatted responses including lists, code blocks, and links. | | Yes | Yes |
| Cards & charts
Display agent-generated insights using rich visual elements like summary cards, metrics, and charts. | | Yes | Yes |
| Out-of-the-box popular UI widgets
Ready-made interactive components like forms, buttons, carousels, and selectors that agents can trigger instantly. | | Yes | Yes |
| Custom UI widgets support
Plug in your own UI components so the agent can trigger interactive elements inside your app. | | Yes | Yes |
| Voice messages
Let users send and receive voice notes directly with the agent for faster, hands-free communication. | | Yes | Yes |
| Multi-media support
Handle text, images, audio, video, and files so your agent can work across any content type. | | Yes | Yes |
| Generative UI support
Let the agent generate dynamic interface elements on the fly based on user intent. | | Yes | Yes |
| No "Powered by CometChat" branding
Subtle CometChat attribution | | Yes | Yes |
| Integration methods
Multiple ways to embed your agent into your website or app, including widgets, UI Kits, SDKs and APIs. | | Mobile & Web UI Kits, SDKs, & APIs | Mobile & Web UI Kits, SDKs, & APIs |
| Analytics & observability
Track usage, performance, and agent behavior with real insights and monitoring tools. | | Yes | Yes |
#### Notifications & Interactions
| Feature | Web-only | Core | Plus |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ------------------------------------------------------------- | ------------------------------------------------------------- |
| **Channels** | | | |
| Push notifications
Send mobile push notifications | | Yes | Yes |
| Email notifications (with ability to reply)
Send all/unread messages via email | | Yes (An active SendGrid account is required for this feature) | Yes (An active SendGrid account is required for this feature) |
| SMS notifications
Send new message intimation via SMS | | Yes (An active Twilio account is required for this feature) | Yes (An active Twilio account is required for this feature) |
| **Interactions** | | | |
| Email replies
Allow users to reply directly to emails and those replies will be piped to CometChat automatically | | Yes (An active SendGrid account is required for this feature) | Yes (An active SendGrid account is required for this feature) |
| **Features** | | | |
| Fine grained notification preferences
Control the conditions which notifications are sent, based on message types, user to user or group conversations, in-thread notifications, and provide end users with settings with which they can control their notification behaviour | | Yes | Yes |
| End user notification management
Allow users to manage which notifications they want to receive as well as having a notification schedule to receive notifications only in the hours they choose | | Yes | Yes |
| Notification templates & custom sound
Templatize your notification experience to ensure an appropriate notification title and body based on message type or privacy settings | | Yes | Yes |
| Multiple notification providers
Configure multiple push notification provider credentials for different use cases such as different app bundles for staging and production or mobile applications using the same CometChat application | | No | Yes |
| Custom Provider (Connect your own provider)
API/Webhook to trigger push, email & SMS events using your own third-party service | | Yes | Yes |
| Notification webhooks
Webhook events to trigger push, email & SMS notifications so that you can use your own third-party service | | Yes | Yes |
| Logs
Detailed notification logs to track when a notification is sent or fails | | Yes | Yes |
#### Moderation & Guardrails
| Feature | Web-only | Core | Plus |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | --------------------------------------------------------- | --------------------------------------------------------- |
| **Moderation engine** | | | |
| Rule-based moderation with conditional logic
Rule based moderation engine which can be triggered on certain conditions and filters content using custom keywords and regex patterns. | | Yes | Yes |
| AI powered moderation
Advanced AI based moderation engine which uses NLP techniques to understand and flag inappropriate content based on context and intent. | | Yes | Yes |
| OpenAI powered moderation with contextual intelligence
LLM Powered moderation engine which evaluates text and media messages using OpenAI's LLMs, while considering the full context of the conversation for more accurate moderation. | | No | Yes (An OpenAI subscription is required for this feature) |
| Automated moderation (Automated Block)
Block messages automatically | | Yes | Yes |
| Manual moderation (Flag & review)
Flag messages for human review | | Yes | Yes |
| Ready-to-use word/pattern match rules
Out-of-the-box rules like text profanity filter, contact details filter, and email filter. | | Yes | Yes |
| Ready-to-use AI rules
Out-of-the-box rules powered by CometChat's internal AI like AI image moderation, AI video moderation and more. | | Yes | Yes |
| Ready-to-use OpenAI rules
Out-of-the-box rules powered by CometChat's internal AI like AI image moderation, AI video moderation and more. | | No | Yes (An OpenAI subscription is required for this feature) |
| Custom conditional rules
Build your own custom rules as per your use case | | Yes | Yes |
| Custom moderation engine/API (Pre-event webhook)
Call your custom API endpoint to review and approve or reject content in real time | | No | Yes |
| Webhooks
Webhook events for blocked and flagged messages | | Yes | Yes |
| **Moderation filters** | | | |
| AI ✨ prompt injection protection
Detect and block attempts to override system instructions or manipulate the agent’s behavior. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ jailbreak prevention
Stop users from forcing the agent to reveal hidden prompts, rules, or internal logic. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ hallucination guardrails
Identify and reduce incorrect or fabricated responses to maintain accuracy and trust. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ brand & tone enforcement
Ensure the agent always follows your brand’s guidelines, approved tone, and style rules. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ policy violation detection
Catch attempts to push the agent into answering disallowed topics or restricted content areas. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ harmful instruction blocking
Prevent the agent from executing or responding to unsafe or unethical user requests. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ response validation
Check outgoing agent messages for safety, compliance, and on-brand alignment before they reach the user. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ sensitive data protection
Stop users from extracting or injecting personal data, confidential info, or private context. | | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ custom prompts
Define your own custom prompts to evaluate | | No | Yes (An OpenAI subscription is required for this feature) |
#### Analytics and Insights
| Feature | Web-only | Core | Plus |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ---- | ---- |
| **Analytics** | | | |
| Usage reports
Dashboard reports for app usage | | Yes | Yes |
| Multi-tenant reports
Dashboard reports for all tenant apps under a master app | | Yes | Yes |
| **Insights** | | | |
| Messaging insights
Data insights for messaging activity, messages send/delivered/read heatmaps, text messages exchanged prior to sending images or media, activity by user or group conversations, conversations declining or nearing churn, average messages exchanged, message types being sent, conversations resulting in a call, number of words or characters per message, number of messages resulting in a thread. | | Yes | Yes |
| Custom insights
Custom insights based on your use case | | No | Yes |
#### Webhooks
| Feature | Web-only | Core | Plus |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------- | ---- | ---- |
| Advanced webhook platform
Fine-grained, high-volume webhook platform that lets you select specific events per API endpoint, with configurable retry behavior | | Yes | Yes |
| Messaging webhooks
Webhook events for messages sent, edited or deleted | | Yes | Yes |
| Moderation webhooks (Post-event)
Webhook events for blocked and flagged messages | | Yes | Yes |
| Moderation webhooks (Pre-event)
Call your custom API endpoint to review and approve or reject content in real time | | No | Yes |
| Notification webhooks
Webhook events to trigger push, email & SMS notifications so that you can use your own third-party service | | Yes | Yes |
| Advanced webhooks
Webhook events for user presence changes, message delivery or read receipt, message being reacted to and a user mentioned in a message | | No | Yes |
#### Infrastructure
| Feature | Web-only | Core | Plus |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------- | ------ | ------ |
| Fast response times
Ensure fast in-app chat response times by selecting the region closest to your users | | Yes | Yes |
| High-availability data centers in multiple regions
Guard against regional Cloud service failure by using CometChat services which utilize a HA deployment across regions to provide maximum uptime | | Yes | Yes |
| Global Edge network
Serve your end users with minimum latency through our global edge network | | Yes | Yes |
| Multi-tenancy
Create and manage unlimited isolated instances of CometChat programmatically | | Yes | Yes |
| Private dedicated region deployment
Deploy a dedicated infrastructure stack in the AWS region of your choice, closest to your users, for enhanced security and compliance with local data regulations, ensuring low-latency, reliable communication tailored to your business needs. | | No | Add-on |
| On-premise deployment
Run the full platform on your own servers or private cloud, behind your firewall, for maximum control, security, and data residency. | | No | Add-on |
| 99.999% Uptime SLA
Guaranteed uptime and service level agreements to guard your end user experience | | Add-on | Add-on |
| Custom white-label domain
Mask CometChat’s API domain with your own sub-domain like chat.yoursite.com | | Add-on | Add-on |
#### Security & Compliance
| Feature | Web-only | Core | Plus |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ---- | ------ |
| **Compliance** | | | |
| ISO 27001
International standard for managing information security | | Yes | Yes |
| SOC 2
Independent audit ensuring secure data handling and privacy practices | | Yes | Yes |
| GDPR (incl. API)
Compliance with EU data protection laws | | Yes | Yes |
| CCPA
California privacy compliance for consumer data transparency and control | | Yes | Yes |
| PIPEDA
Canadian data protection compliance for handling personal information | | Yes | Yes |
| HIPAA w/ BAA
U.S. healthcare data compliance with signed Business Associate Agreement | | Yes | Yes |
| **Security** | | | |
| Encryption in transit (TLS/SSL)
Support for SSL and TLS security protocols | | Yes | Yes |
| Encryption at rest (AES 256)
Encryption of data using AES 256 algorithm | | Yes | Yes |
| Team based access (Dashboard)
Allow team members access to the dashboard | | Yes | Yes |
| Team Role Based Access Control (Dashboard)
Set roles to limit the functionality team members can access in the dashboard | | Yes | Yes |
| 2FA (Dashboard)
Add an extra layer of security with two-factor authentication for dashboard access. | | Yes | Yes |
| Single Sign On (SSO) - Google & GitHub (Dashboard)
Let your team members log in to the dashboard instantly using their Google or GitHub accounts. | | Yes | Yes |
| Single Sign On (SSO) - SAML, LDAP and more (Dashboard)
Connect your identity provider for centralized login with SAML and LDAP support. | | No | Add-on |
| Audit Logs (Dashboard)
Track and review all key dashboard activities for compliance and security. | | No | Yes |
#### Build
| Feature | Web-only | Core | Plus |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ---- | ---- |
| Widget builder
Configure and style a ready-to-use chat widget visually—then embed it in your app with a single script. | | Yes | Yes |
| Widget (For web)
A plug-and-play chat widget for websites that works with one script and requires no coding. | | Yes | Yes |
| UI kit builder
Visually customize your chat UI in minutes—no code, no setup, just design and export. | | Yes | Yes |
| UI kits
Prebuilt chat UI components you can drop into your app to launch faster with a polished experience. | | Yes | Yes |
| UI kits (Figma design)
Editable Figma files of our UI Kits so your designers can customize the chat experience visually before development. | | Yes | Yes |
| SDKs
Fully featured client-side SDKs to integrate chat into your app using your preferred programming language. | | Yes | Yes |
| Chat APIs
Server-side APIs to send messages, manage conversations, and control chat behavior programmatically. | | Yes | Yes |
| Management APIs
Create and manage unlimited isolated instances of CometChat programmatically | | Yes | Yes |
#### Support
| Feature | Web-only | Core | Plus |
| -------------------------- | -------- | ------------------------------------------------ | ------------------------------------------------ |
| Support and implementation | | Standard (Can be upgraded at an additional cost) | Standard (Can be upgraded at an additional cost) |
## Bring Your Own Agent
Bring Your Own Agent plans: Sandbox and Prime.
Pricing from the page implementation:
| Plan | Monthly billing | Yearly billing monthly equivalent | Notes |
| ------- | ----------------- | --------------------------------- | ---------------------------------------------- |
| Sandbox | $0 / month | $0 / month | Free development/test plan for up to 1,000 MAU |
| Prime | $2,498.75 / month | $1,999 / month, billed annually | Includes 50,000 MAU |
### Sandbox
A full dev environment to test your agents with real chat features and flows.
Displayed price label: $0.
Displayed sublabel: Free for development.
Features:
- 1,000 MAU
- Connect with any agent - Agno, Crew, AG2, Mastra and more
- Production-grade cross-platform UI
- No credit card required
### Prime
Production-grade chat, scale, and controls for deploying your own agents.
Everything in Sandbox, Plus
- Includes 50,000 MAU
- AI moderation & guardrails
- Push, email & SMS notifications
- Multi-tenancy
- HIPAA (BAA), SOC 2, ISO 27001, GDPR
### Bring Your Own Agent detailed comparison
#### Usage
| Feature | Sandbox | Prime |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------- | ----- |
| Connect with any agent framework
Integrate instantly with frameworks like Agno, Crew, AG2, LangGraph and others so you can use the tools and workflows you already rely on. | Yes | Yes |
| Connect any AG-UI Protocol compatible agent
Plug in any AG-UI compatible agent and get a fully wired conversational UI with actions, state, and events working out of the box. | Yes | Yes |
| Connect any custom agent or LLM
Plug in your own AI model or external agent backend and use it seamlessly inside the platform. | Yes | Yes |
| Tools, knowledge base, human-in-the-loop & more
Since you’re bringing your own agent, you can plug in all its existing tools, knowledge sources, and capabilities instantly. | Yes | Yes |
| Front end actions
Let agents interact directly with your app’s UI to perform tasks on behalf of users. | Yes | Yes |
| Frontend context sharing
Pass real-time app or page context to the agent so it always understands what the user is seeing or doing. | Yes | Yes |
| CometChat MCP
Give your agent real-time access to CometChat actions like sending messages, creating conversations, or fetching users. | Yes | Yes |
#### Deploy
| Feature | Sandbox | Prime |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------- | ---------------------------------- |
| Cross-platform deployment
Works seamlessly across web, iOS, and Android with the same agent logic. | Yes | Yes |
| Thinking and system states
Exposes intermediate states like thinking, searching, and acting so your UI can show what the agent is doing. | Yes | Yes |
| Feedback (upvote/downvote) for learning
Collect user feedback signals to improve your agent’s responses over time through reinforcement learning. | Yes | Yes |
| Streaming support
Streams responses token by token for faster, more interactive conversations. | Yes | Yes |
| Markdown support
Render rich, formatted responses including lists, code blocks, and links. | Yes | Yes |
| Cards & charts
Display agent-generated insights using rich visual elements like summary cards, metrics, and charts. | Yes | Yes |
| Out-of-the-box popular UI widgets
Ready-made interactive components like forms, buttons, carousels, and selectors that agents can trigger instantly. | Yes | Yes |
| Custom UI widgets support
Plug in your own UI components so the agent can trigger interactive elements inside your app. | Yes | Yes |
| Voice messages
Let users send and receive voice notes directly with the agent for faster, hands-free communication. | Yes | Yes |
| Multi-media support
Handle text, images, audio, video, and files so your agent can work across any content type. | Yes | Yes |
| Generative UI support
Let the agent generate dynamic interface elements on the fly based on user intent. | Yes | Yes |
| No "Powered by CometChat" Branding
Subtle CometChat attribution | Yes | Yes |
| Integration methods
Multiple ways to embed your agent into your website or app, including widgets, UI Kits, SDKs and APIs. | Mobile & Web UI Kits, SDKs, & APIs | Mobile & Web UI Kits, SDKs, & APIs |
| Analytics & observability
Track usage, performance, and agent behavior with real insights and monitoring tools. | Yes | Yes |
#### Notifications & Interactions
| Feature | Sandbox | Prime |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------- | ------------------------------------------------------------- |
| **Channels** | | |
| Push notifications
Send mobile push notifications | Yes | Yes |
| Email Notifications (with ability to reply)
Send all/unread messages via email | Yes (An active SendGrid account is required for this feature) | Yes (An active SendGrid account is required for this feature) |
| SMS notifications
Send new message intimation via SMS | Yes (An active Twilio account is required for this feature) | Yes (An active Twilio account is required for this feature) |
| **Interactions** | | |
| Email replies
Allow users to reply directly to emails and those replies will be piped to CometChat automatically | Yes (An active SendGrid account is required for this feature) | Yes (An active SendGrid account is required for this feature) |
| **Features** | | |
| Fine grained notification preferences
Control the conditions which notifications are sent, based on message types, user to user or group conversations, in-thread notifications, and provide end users with settings with which they can control their notification behaviour | Yes | Yes |
| End user notification management
Allow users to manage which notifications they want to receive as well as having a notification schedule to receive notifications only in the hours they choose | Yes | Yes |
| Notification templates & custom sound
Templatize your notification experience to ensure an appropriate notification title and body based on message type or privacy settings | Yes | Yes |
| Multiple notification providers
Configure multiple push notification provider credentials for different use cases such as different app bundles for staging and production or mobile applications using the same CometChat application | Yes | Yes |
| Custom provider (Connect your own provider)
API/Webhook to trigger push, email & SMS events using your own third-party service | Yes | Yes |
| Notification webhooks
Webhook events to trigger push, email & SMS notifications so that you can use your own third-party service | Yes | Yes |
| Logs
Detailed notification logs to track when a notification is sent or fails | Yes | Yes |
#### Moderation & Guardrails
| Feature | Sandbox | Prime |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------- | --------------------------------------------------------- |
| **Moderation engine** | | |
| Rule-based moderation with conditional logic
Rule based moderation engine which can be triggered on certain conditions and filters content using custom keywords and regex patterns. | Yes | Yes |
| AI powered moderation
Advanced AI based moderation engine which uses NLP techniques to understand and flag inappropriate content based on context and intent. | Yes | Yes |
| OpenAI powered moderation with contextual intelligence
LLM Powered moderation engine which evaluates text and media messages using OpenAI's LLMs, while considering the full context of the conversation for more accurate moderation. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| Automated moderation (Automated block)
Block messages automatically | Yes | Yes |
| Manual moderation (Flag & review)
Flag messages for human review | Yes | Yes |
| Ready-to-use word/pattern match rules
Out-of-the-box rules like text profanity filter, contact details filter, and email filter. | Yes | Yes |
| Ready-to-use AI rules
Out-of-the-box rules powered by CometChat's internal AI like AI image moderation, AI video moderation and more. | Yes | Yes |
| Ready-to-use OpenAI rules
Out-of-the-box rules powered by OpenAI while considering the entire context of the conversation) like platform circumvention, harassment, grooming, scams, fraud, misinformation, and more. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| Custom conditional rules
Build your own custom rules as per your use case | Yes | Yes |
| Custom moderation engine/API (Pre-event webhook)
Call your custom API endpoint to review and approve or reject content in real time | Yes | Yes |
| Webhooks
Webhook events for blocked and flagged messages | Yes | Yes |
| **Moderation filters** | | |
| AI ✨ Prompt injection protection
Detect and block attempts to override system instructions or manipulate the agent’s behavior. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ jailbreak prevention
Stop users from forcing the agent to reveal hidden prompts, rules, or internal logic. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ hallucination guardrails
Identify and reduce incorrect or fabricated responses to maintain accuracy and trust. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ brand & tone enforcement
Ensure the agent always follows your brand’s guidelines, approved tone, and style rules. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ policy violation detection
Catch attempts to push the agent into answering disallowed topics or restricted content areas. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ harmful instruction blocking
Prevent the agent from executing or responding to unsafe or unethical user requests. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ response validation
Check outgoing agent messages for safety, compliance, and on-brand alignment before they reach the user. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ sensitive data protection
Stop users from extracting or injecting personal data, confidential info, or private context. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ behavioral anomaly detection
Monitor unusual patterns that indicate a user trying to exploit or manipulate the agent. | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
| AI ✨ custom prompts
Define your own custom prompts to evaluate | Yes (An OpenAI subscription is required for this feature) | Yes (An OpenAI subscription is required for this feature) |
#### Analytics and Insights
| Feature | Sandbox | Prime |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------- | ----- |
| **Analytics** | | |
| Usage reports
Dashboard reports for app usage | Yes | Yes |
| Multi-tenant reports
Dashboard reports for all tenant apps under a master app | Yes | Yes |
| **Insights** | | |
| Messaging insights
Data insights for messaging activity, messages send/delivered/read heatmaps, text messages exchanged prior to sending images or media, activity by user or group conversations, conversations declining or nearing churn, average messages exchanged, message types being sent, conversations resulting in a call, number of words or characters per message, number of messages resulting in a thread. | Yes | Yes |
| Custom insights
Custom insights based on your use case | Yes | Yes |
#### Webhooks
| Feature | Sandbox | Prime |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------- | ----- |
| Advanced webhook platform
Fine-grained, high-volume webhook platform that lets you select specific events per API endpoint, with configurable retry behavior | Yes | Yes |
| Messaging webhooks
Webhook events for messages sent, edited or deleted | Yes | Yes |
| Moderation webhooks (Post-event)
Webhook events for messages sent, edited or deleted | Yes | Yes |
| Moderation webhook (Pre-event)
Call your custom API endpoint to review and approve or reject content in real time | Yes | Yes |
| Notification webhooks
Webhook events to trigger push, email & SMS notifications so that you can use your own third-party service | Yes | Yes |
| Advanced webhooks
Webhook events for user presence changes, message delivery or read receipt, message being reacted to and a user mentioned in a message | Yes | Yes |
#### Usage
| Feature | Sandbox | Prime |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------- | ------------------------------------------------- |
| # of Agents
Total number of agents you can create | Unlimited | Unlimited |
| Message storage
Total duration for which messages can be stored | Unlimited | Unlimited |
| Message retention
Total duration for which messages can be directly accessed via APIs & SDKs | 6 months (Can be increased at an additional cost) | 6 months (Can be increased at an additional cost) |
| Images & files storage
Total duration for which images & files can be stored | Unlimited | Unlimited |
| No hidden costs/overages (bandwidth, storage, translation, search, thumbnail generation, image moderation etc.)
What you see is what you get. We do not have any hidden charges or overages. We do not charge for bandwidth, storage, message translation, search, thumbnail generation, image moderation etc. A few features which have additional costs (due to third-party) are marked accordingly. | Yes | Yes |
#### Infrastructure
| Feature | Sandbox | Prime |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------- | ------ |
| Fast response times
Ensure fast in-app chat response times by selecting the region closest to your users | Yes | Yes |
| High-availability data centers in multiple regions
Guard against regional Cloud service failure by using CometChat services which utilize a HA deployment across regions to provide maximum uptime | Yes | Yes |
| Global Edge network
Serve your end users with minimum latency through our global edge network | Yes | Yes |
| Multi-tenancy
Create and manage unlimited isolated instances of CometChat programmatically | Yes | Yes |
| Private dedicated region deployment
Deploy a dedicated infrastructure stack in the AWS region of your choice, closest to your users, for enhanced security and compliance with local data regulations, ensuring low-latency, reliable communication tailored to your business needs. | Add-on | Add-on |
| On-premise deployment
Run the full platform on your own servers or private cloud, behind your firewall, for maximum control, security, and data residency. | Add-on | Add-on |
| 99.999% uptime SLA
Guaranteed uptime and service level agreements to guard your end user experience | Add-on | Add-on |
| Custom white-label domain
Mask CometChat’s API domain with your own sub-domain like chat.yoursite.com | Add-on | Add-on |
#### Security & Compliance
| Feature | Sandbox | Prime |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------- | ------ |
| **Compliance** | | |
| ISO 27001
International standard for managing information security | Yes | Yes |
| SOC 2
Independent audit ensuring secure data handling and privacy practices | Yes | Yes |
| GDPR (incl. API)
Compliance with EU data protection laws | Yes | Yes |
| CCPA
California privacy compliance for consumer data transparency and control | Yes | Yes |
| PIPEDA
Canadian data protection compliance for handling personal information | Yes | Yes |
| HIPAA w/ BAA
U.S. healthcare data compliance with signed Business Associate Agreement | Yes | Yes |
| **Security** | | |
| Encryption in transit (TLS/SSL)
Support for SSL and TLS security protocols | Yes | Yes |
| Encryption at rest (AES 256)
Encryption of data using AES 256 algorithm | Yes | Yes |
| Team based access (Dashboard)
Allow team members access to the dashboard | Yes | Yes |
| Team Role Based Access Control (Dashboard)
Set roles to limit the functionality team members can access in the dashboard | Yes | Yes |
| 2FA (Dashboard)
Add an extra layer of security with two-factor authentication for dashboard access. | Yes | Yes |
| Single Sign On (SSO) - Google & GitHub (Dashboard)
Let your team members log in to the dashboard instantly using their Google or GitHub accounts. | Yes | Yes |
| Single Sign On (SSO) - SAML, LDAP and more (Dashboard)
Connect your identity provider for centralized login with SAML and LDAP support. | Add-on | Add-on |
| Audit logs (Dashboard)
Track and review all key dashboard activities for compliance and security. | Yes | Yes |
#### Build
| Feature | Sandbox | Prime |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------- | ----- |
| Widget builder
Configure and style a ready-to-use chat widget visually - then embed it in your app with a single script. | Yes | Yes |
| Widget (For web)
A plug-and-play chat widget for websites that works with one script and requires no coding. | Yes | Yes |
| UI kit builder
Visually customize your chat UI in minutes—no code, no setup, just design and export. | Yes | Yes |
| UI kits
Prebuilt chat UI components you can drop into your app to launch faster with a polished experience. | Yes | Yes |
| UI kits (Figma Design)
Editable Figma files of our UI Kits so your designers can customize the chat experience visually before development. | Yes | Yes |
| SDKs
Fully featured client-side SDKs to integrate chat into your app using your preferred programming language. | Yes | Yes |
| Chat APIs
Server-side APIs to send messages, manage conversations, and control chat behavior programmatically. | Yes | Yes |
| Management APIs (Multi-tenancy)
Create and manage unlimited isolated instances of CometChat programmatically | Yes | Yes |
#### Support
| Feature | Sandbox | Prime |
| -------------------------- | ------------------------------------------------ | ------------------------------------------------ |
| Support and Implementation | Standard (Can be upgraded at an additional cost) | Standard (Can be upgraded at an additional cost) |
## Professional services, support, and compliance
- Safety and compliance logos shown on the pricing page include GDPR, CCPA, SOC 2, HIPAA, ISO 27001, and related compliance positioning.
- Professional Services: CometChat says its team can work alongside customers from architecture to go-live for custom logic, niche workflows, and tighter constraints. Contact sales for pricing.
- Flexible Support Plans: multiple support tiers are available with options for faster response times, architectural reviews, and production guidance. Pricing is not listed publicly on the pricing page.
- Standard support is included according to the support/implementation section; paid support and implementation services are handled separately via services pricing/contact sales.
## FAQ answers from the pricing page
### Do you offer HIPAA compliance?
Yes. CometChat is HIPAA compliant. In every case, HIPAA requires a Business Associate Agreement (BAA). This comes as part of our Advanced and Enterprise Chat plans, our Prime Bring Your Own Agent plan, and is available soon for our AI Agents Plus plan.
### Do you offer multi-tenancy?
Yes. CometChat powers chat for several SaaS products using multi-tenancy. Multi-Tenancy is part of our Advanced and Enterprise Chat plans and our Prime, Core, and Plus Agentic plans.
### What are Monthly Active Users?
A Monthly Active User (MAU) is a user that has connected to CometChat servers during the subscription period.
### What are Peak Concurrent Connections?
Peak Concurrent Connections (PCC) is the concurrency measure for your subscription. It is the maximum number of devices connected to CometChat at the same time. For multi-tenant subscriptions, PCC is measured by individual app and aggregated to the day level. The highest day during the subscription month is used.
### What happens if I exceed my plan’s limits?
For Chat and Bring Your Own Agent plans, you will be charged overages for every additional active user if you exceed your MAU limits. Similarly, if you exceed the PCC limit of your plan, you will be charged for every additional concurrent connection. If you exceed both your PCC and MAU allowance, the higher of the two overage charges will be billed. For AI Agent plans, your agent will not respond if your account has run out of Agent Credits. You can buy additional Agent Credits to power your Agent at any time or opt for auto recharge. With auto recharge, we'll automatically add credits to your account whenever your balance dips below a preset level, ensuring uninterrupted service.
### Can I use voice and video without using text chat?
Yes! You will be charged based on the voice and video usage as per the list price. Reach out to get started. If you anticipate a high usage volume, get in touch with us for customized pricing.
### Do you offer a free trial?
Yes! All of our plans include a chance to try the product(s) for free. When you create a new CometChat Chat account, you will be on the ‘Build’ plan, our development, testing, and integrating plan. You can test all features of CometChat on the Build plan until you’re ready to go live at which time you must subscribe to one of the paid plans. The Build plan is free for up to 100 users. This plan also offers 10,000 free voice and video minutes to test out CometChat’s voice and video capabilities. For AI Agents, all plans start with a free trial that includes 1,000 Agentic Credits to test and build. For Bring Your Own Agent, you will start on the ‘Sandbox’ plan, our development, testing and integrating plan. You can test all of the features on the Sandbox plan until you’re ready to go live at which time you must subscribe to a paid plan. The Sandbox plan is free for up to 1,000 users.
### What is a Credit in the Agent Platform plans?
Credits are our billing units. Each model request costs a certain number of Credits. The cost per credit is determined by the LLM selected. Some replies may require multiple requests (tools/actions), so a single reply can use multiple Credits.
### What happens if I use all of the Credits included in my account?
Each plan includes a monthly courtesy allowance of Credits to get you started. If you are approaching your allowance, you may purchase additional Credits via a top up at any time to continue powering your agent. You may also opt for an auto-recharge to ensure uninterrupted service without maintenance and monitoring.
### When do Credits expire?
One-time credits (like of the AI Agents Web-only plan) don't expire. Monthly Credits expire monthly and do not rollover. Any additional top up Credits expire 3 months after purchase.
## Agent interpretation rules
- If a user asks for Chat pricing, choose the MAU tier first, then billing period, then plan. Build is free only for development/testing up to 100 users.
- If a user asks for Voice & Video pricing, quote per-minute rates for pay-as-you-go unless they expect high volume, need multi-tenancy, dedicated/shared cloud deployment, AI add-ons, or vertical-based pricing; then route to Custom Pricing/contact sales.
- If a user asks for AI Agents, distinguish hosted CometChat AI Agent plans from Bring Your Own Agent. AI Agents are billed by plan plus Agent Credits.
- If a user asks for BYOA, Sandbox is free for development/testing up to 1,000 MAU; Prime is the production plan and includes 50,000 MAU.
- If a user asks about HIPAA/BAA, cite Advanced and Enterprise Chat, Prime BYOA, and AI Agents Plus as coming soon per the pricing FAQ.
- If a public price cell says Get in touch or Contact us, do not invent a price. Treat it as sales-assisted/custom pricing.
- Treat add-ons as paid or sales-assisted unless the plan explicitly says included.