30 Day Money Back Guarantee
We are confident that you will be satisfied with CometChat. If you have any technical or sales related queries, please do not hesitate to contact us. However, for some reason you are not satisfied with CometChat, you may request a refund within 30 (thirty) days from your purchase of CometChat and we will refund your money. This refund is subject to our terms and conditions as mentioned in our Refund Policy below.
Before you request a refund
If you are having any difficulty in installing, using or configuring CometChat, take advantage of our friendly, expert technical support team, who will be happy to help @ +1 888-886-3461.
Refund PolicyWe offer a money back guarantee within 30 days from date of purchase of CometChat.
If you are not completely satisfied with your purchase, please contact us as soon as possible but not later than 30 (thirty) days from the date of purchase of CometChat (“Refund Request Term”).
Once we receive your refund request within the Refund Request Term, we will issue a refund within 30 (thirty) working days of your refund request subject to the terms and conditions contained herein.
One last chance
Our Customers are of utmost importance and we will be happy to provide you full assistance in resolving any issues that you may be facing with CometChat. If the problem is resolved and you are satisfied with our service, you may consider continuing to use CometChat. Do write to us at contact us if you wish to consider this option. However, if CometChat does not meet your needs and we are unable to provide solution that addresses the situation within 30 (thirty) days of your request, we will gladly refund your purchase price if the initial request is made within the Refund Request Term.
Where do Refunds Apply?
Refund shall be applicable ONLY for the following versions of CometChat, in the event a refund request is made within the Refund Request Term:
- Professional Edition
- Premium Edition
- Platinum Edition
- White-labelled Mobile App
- Mobile SDK
- White-labelled Desktop Messenger
Exception: We offer periodical discounts and offers on the purchase of CometChat. However, any purchase made by you, that involves a provision of discount on the original market price of CometChat, will not be eligible for a refund.
How will I get my refund?
The Refund shall be initiated through the same payment method as used at the time of making the purchase. It may be noted that the payment gateway or your financial institution can take up to 20 (twenty) working days for the refund to reflect in your bank/card statement. If, for any reason, we are unable to issue a refund via your initial payment method, you will be provided an equivalent credit for the said amount (for any future purchases). No request for refund shall be entertained by us beyond the Refund Request Term under any circumstances whatsoever.
When will refunds not be applicable?
It is recommended that you take the demo of CometChat, or read the CometChat features/description carefully in order to get a functional understanding of CometChat before making your final purchase decision. Please note, that we reserve the right to reject your refund request, for the reasons including but not limited to the following:
- In the event you refuse to cooperate with CometChat support team in attempts at troubleshooting the software, or if you refuse to try to apply the solutions provided by the CometChat support team;
- In the event you threaten us in any manner whatsoever while seeking a refund within the Refund Request Term;
- In the event you make any false claims against CometChat, due to your lack of understanding of its functions and capabilities;
- In the event you have purchased CometChat on behalf of your client and/ or any other individual, and he/she wishes to cancel the subscription due to some change in the business plan or delay at his/her end.
PLEASE NOTE THAT THIS REFUND POLICY IS MADE AVAILABLE BY WAY OF COURTESY TO OUR CUSTOMERS. IN THE EVENT IT APPEARS TO US THAT A USER IS ABUSING OR MISUSING THE SAID REFUND POLICY, WE AT OUR SOLE DISCRETION SHALL DISQUALIFY SUCH USERS FROM AVAILING THE REFUND POLICY.
PLEASE NOTE THAT THIS REFUND POLICY SHALL BE PERSONAL TO YOU AND CANNOT BE AVAILED, IN THE EVENT YOU PURCHASE COMETCHAT ON BEHALF OF YOUR CLIENT AND/ OR ANY OTHER THIRD PARTY.
YOUR REMEDY IS SPECIFICALLY AND STRICTLY LIMITED TO A REFUND OF YOUR PURCHASE PRICE. NO OTHER WARRANTY OR REMEDY IS IMPLIED NOR SHOULD BE INFERRED.
IT MAY BE NOTED THAT ANY TERMS NOT SPECIFICALLY DEFINED HEREINABOVE SHALL HAVE THE SAME MEANING AS DEFINED IN THE END USER LICENSE AGREEMENT.