Privacy Policy

CometChat Privacy Policy

CometChat provides to its customers ready to use chat messaging plugins for websites or mobile applications. These services are part of CometChat, Inc. and can be accessed at www.cometchat.com (“our Website”) or you may subscribe to CometChat services either through cloud based SaaS model or by downloading the CometChat application. For more information, reference is made to our Terms of Service.

This Privacy Policy describes CometChat’s policies and procedures on the collection, use and disclosure of your personal data when you use our services or our Website (collectively “the Services”). We will not use or share your information with anyone except as described in this Privacy Policy.

Please note that this Privacy Policy does not apply to the data CometChat processes on behalf of our customers in our capacity as a processor. If you have any question on this, please contact us – see our contact details below.


Personal Data We Collect and Use

Personal data typeWhy we use itLegal basisWho we share it with
Contact details
Email address, name, country
So you can create an account and we can provide you with the Services, including support when you have questions.We need this info to offer the Services to you, it is part of our contract with you.We use selected third parties to help us provide you with the fastest and most efficient support.
We may send you marketing messages when you register an account with us.We rely on your consent and our legitimate interest.
When you register to our Services and our newsletter, we will send you relevant messages related to our Services but you can choose not to receive them at any time.
We will ask for your specific consent to send you any other type of marketing messages.
We use selected third parties who help us carry out this task, on our behalf.
Storing your information.We need to store the information you give to us in order to run the infrastructure and provide you with the Services. It is part of our contract with you.We use third parties specialized in cloud storage to ensure your data is safely stored.
Payment information
Payment card details and the address your card is registered to.
To receive your payment in exchange of our Services.We need this information to offer the Services to you, it is part of our contract with you.We use third party payment platforms to provide a very secure payment process for you.

Cookies

A cookie is a small text file that is placed on your computer, mobile phone, or other devices when you visit a website.

We use essential operational cookies because they are necessary to allow us to operate the CometChat Services as you have requested. We use cookies to personalize your experience on the CometChat Website and App (such as dynamically generating content on webpages specifically designed for you), to assist you in using the CometChat Services (such as saving time by not having to reenter your name each time you use the CometChat Services).

We also use cookies to allow us to statistically monitor how you are using the CometChat Services so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content. We will only use these cookies if you consent to it: when you visit our Website, a banner appears asking you whether you allow us to use these cookies. Many web browsers also allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies.

Opt-out of cookies


How Long Do We Keep Your Personal Data

We will only retain your personal information for as long as necessary to fulfill the purposes described above i.e. for as long as you have a CometChat account and/or have subscribed to our Services.

We may also retain your data longer in accordance with any limitation periods and records retention obligations that are imposed by applicable laws.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services.

We retain information derived from cookies and other tracking technologies for no more than 13 months from the date such information was created.


International Data Transfers

CometChat is based in the United States, when you agree with our Terms of Service you understand that it is necessary that we process your information where our teams are based, in the United States.

We also have teams and processors (third-party providers) based in the United States and India who can access your information to develop and improve our Services on our behalf. Where we transfer your personal data outside the EEA, we have rules and steps put in place to make sure your personal data is kept safe and protected. Usually, this means we will have standard contractual clauses approved by the European Commission in our contracts with parties outside the EEA, or we will rely on European Commission adequacy decisions. For companies based in the United States, we also rely on the Privacy Shield in order to ensure adequacy of transfers made. For more information, please contact us at [email protected].


Your Rights

You have the right:

  • To be told about how your data is processed
  • To access your data
  • To stop or restrict certain processes
  • To correct incorrect info
  • To ask us to delete certain info
  • To port data (i.e. to ask us to provide you with your data in in an easy-to-read manner t and to transfer it to another data controller)
  • To access info about profiling or automated decision making
  • To object to how we are handling your personal data
  • To withdraw your consent at any time (in cases where we rely on your consent)

You can do so by contacting us at [email protected].

If you have a complaint about our use or processing of your personal information, you have a right to lodge a complaint with a national Data Protection Authority. Each European Union member nation has established its own Data Protection Authority; you can find out about the Data Protection Authority in your country here.


How We Protect Your Information

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures.


Changes to Our Privacy Policy

If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. If there is a significant change, we will notify you.


About CometChat – Contact information

CometChat Inc is the data controller and is based in the United States at 1002 Walnut St, Suite 200, Boulder, CO, 80302. You can contact us at the following email address [email protected].

Our representative in the EU for GDPR purposes is Anuj Garg. You can contact our representative at the following address: 1002 Walnut St, Suite 200, Boulder, CO, 80302, or by sending an email to [email protected].


Last revised on: July 19, 2019

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