Information Collected by Us
Information customer provides: We collect the e-mail addresses of customers who communicate with us via e-mail or on chat. We also collect information provided to us by customers who subscribe to CometChat or purchase our other Services (collectively, “Purchase Information”). Purchase Information includes the following: name, address, e-mail address, telephone number, company, country. We also collect information when end-users use our application: ID, name, profile image and profile link, list of friends, role and messages.
No financial Information collected: We do not seek and/or collect financial data, debit card/credit card information or other sensitive financial information of customers directly for the online cloud based or app based subscriptions. All the financial transactions on our Website are processed through Paddle, which is governed by Paddle’s respective terms and privacy policies. Paddle.com claims that it is EUGDPR compliant entity.
Information collected for Support Services: If you request remote support services, such as technical support or software installation or upgrades, we may collect certain information required to fulfil your request. For further information in this regard please read our Support Policy.
Information accessible to CometChat
We have access to your information only for the purpose of transmitting conversations from one user to another. If you browse through our Website without entering any personal data, we will gather and store certain information about your visit. This information does not identify you personally and cannot be linked back to you unless you decide to identify yourself. If you are only browsing our Website, we collect the following information: IP address, the type of browser and operating system used to access our Website, the date and time you accessed our Website and the pages you visit (click-through).
How we use the information provided by you
We may use your personal information to send you e-mail communications regarding products or services offered by us or by third parties with whom we have relationships, subsequent to your express consent to receive such communications. You may at any time choose not to receive promotional e-mails from us by contacting us. Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to our Services, as well as to facilitate, complete, or confirm any transaction that you may enter into, or responding to your inquiry or request.
We may share your personal information with third parties including but not limited to, information from cookies, log files, location data, and usage data in order to identify products or services in which you may have interest, to improve user experience and generally to engage in market research and for other internal business purposes.
We may also aggregate your personal information with others’ information and prepare reports on the usage of our Services, including purchase history or other factors for sale or distribution to advertisers, business partners, sponsors, or other third parties.
Such reports are aggregated and do not include any information that is about any individual, or from which any individual is directly or indirectly identifiable. We may share your information in any other circumstances where we have your express written consent. We also reserve the right to disclose user information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect us from fraudulent, abusive, or unlawful uses, to investigate and defend ourselves against third–party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the website and our services, or to protect the rights, property, or personal safety of us, our customers, their end users, or others.
As per the European Union General Data Protection Regulation (“GDPR”), a user or customers personal information pertaining to his/her race, religion, caste, sexual orientation or health is considered to be sensitive in nature (collectively, “Sensitive Personal Information”). Where we need to process your Sensitive Personal Information for legitimate purposes we do so in accordance with the applicable law.
Following termination of Services or deactivation of your account, we may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and audit purposes.
Upon termination by a customer or cessation of use by a customer before the expiry of his/her annual subscription to CometChat Services, it is clarified that the subscription fee paid by the customer will not be refunded.
If you prefer for us not to provide your name and e-mail or postal address to third parties for direct marketing purposes, please contact us.
The Service are not intended for the users under the age of 18 (eighteen), unless permitted under applicable local laws (“Permissible Age”).
Security Measures taken by us
Reasonable security measures are in place to help protect against the loss, misuse and alteration of the information under our control.
Our commitment to Data Privacy rights
Pursuant to EUGDPR guidelines the following rights are available to the customers, users of the Services and visitors to the Website, who are residents of the countries which are members of the European Union:
- Right to information -, the purposes for processing user information and the rights of the user.
- Right to access the Purchase Information that are processed by CometChat, Inc.
- Right to erasure (“Right to be forgotten”) – this includes the right of the user to have all personal data to be erased from the records of the data controller.
- Right to rectification of Purchase Information that is processed by CometChat, Inc.
- Right to restriction of processing personal data
- Right to data portability of the Purchase Information supplied to CometChat, Inc. by the user.
- Right to object (opt-out) to processing Sensitive Personal Data (unless CometChat, Inc. otherwise has compelling legitimate grounds)
- Rights in relation to automated decision making and profiling
Assignment, Change of Control And Transfer of Information
We may transfer your information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.
You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Applicable Laws And Protection of our Rights
We may collect, use, preserve, and share your information if we have enough cause to believe that it is reasonably necessary to:
- Respond pursuant to applicable Indian laws or regulations, to legal process, or to government requests;
- Enforce our Terms and any other applicable terms and policies, including for investigations of potential violations;
- Detect, investigate, prevent, and address fraud and other illegal activities, security, or technical issues; or
- Protect the rights, property, and safety of our users, CometChat, Inc., or others.
Complaints and Grievances
For any complaints or grievances arising out of any loss, misuse and alteration of the information under our control you may contact Ms. Taru Agarwal. We request you to please provide the following information in your complaint:
- Identification of the information provided by you;
- Clear statement as to whether the information is personal information or sensitive personal information;
- Your address, telephone number or e-mail address.
Ms. Taru Agarwal
Inscripts (I) Pvt. Ltd
V.N. Purav Marg, Chembur
Mumbai, India – 400071