At no time will we sell or otherwise distribute your information or your personally-identifiable data without your permission. You can visit this Site without revealing who you are or providing any personal information about yourself.
This Site contains links to other websites. These include links to websites that we think may be of interest to you. We are not responsible for the privacy practices or the content of such websites.
If you browse through this Site without entering any personal data, we will gather and store certain information about your visit. This information does not identify you personally and cannot be linked back to you unless you decide to identify yourself. If you are only browsing, we collect the following information: IP address, the type of browser and operating system used to access this Site, the date and time you access this Site, the pages you visit (click-through), and if you linked to this Site from another website, the address of that website as well as additional information related to your visit. We use your IP address to help diagnose problems with this Site’s server, and to administer this Site.
We collect the email addresses of consumers who communicate with us via email. We also collect information provided to us by consumers who purchase our software products - CometChat or services (collectively, “Purchase Information”). Collected Purchase Information includes the following: name, address, email address, telephone number and country. We do not collect credit card information or other sensitive financial information for orders placed online.
All financial transactions on this Site are processed on our behalf by FastSpring, PayPal and 2checkout. For information regarding the privacy policies of those companies, please refer to the following:
If you request remote support services, such as technical support or software installation or upgrades, we may collect certain information required to fulfill your request. Remote support services often require sharing required server access details, such as username or password information in order to allow remote access. This allows our customer support team to access your server or software control panel in order to diagnose a problem or complete an upgrade or installation. By taking advantage of these services, you give permission to us and our customer support team to log in to your website server or software control panel, which may contain personal information.
All electronic communications received, either via email or via the online contact system, including the technical support "ticket" system, are logged and retained for a period of up to eighteen (18) months from the date of receipt. Communications from existing Site customers are automatically linked to their respective customer account.
We may use your personal information to send you email communications regarding products or services offered by us or by third parties with whom we have relationships in which we think you may be interested.
We do not share, sell, trade or rent your personal information to third parties for unknown reasons.
You may at any time choose not to receive promotional emails from us by contacting us. Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to this Site, as well as to facilitate, complete, or confirm any transaction that you may enter into or responding to your inquiry or request.
If you prefer for us not to provide your name and email or postal address to third parties for direct marketing purposes, please contact us.
This Site has reasonable security measures in place to help protect against the loss, misuse and alteration of the information under our control.