New to CometChat? Welcome! We're glad you're here. We often hear from folks who are eager to start implementing our in-app user-to-user communication platform, but aren't quite sure where to start. So we've compiled this list of questions we get asked a lot, in hopes it will help you ship CometChat with confidence. Check them out here, along with some additional resources we think you'll find helpful.

You can also check out our library of resources on demand in the CometChat Help Center — or schedule a call with one of our experts. We’re eager to hear how you’re implementing CometChat and are ready to help!

Frequently Asked Questions

Q: What is the best way to get started with CometChat?

A: The easiest way to get started and see what CometChat can provide for your user experience is to sign up and use a Sample App or the Chat Widget to launch a fully functional chat app in just minutes. There is even a sample app running in the browser in our documentation. If later you want to continue to customize the chat experience you can then move to using a UI Kit to get a fine-tuned integration with your website or mobile app.  

Suggested reading: Getting Started Guide

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Q: What technologies does CometChat support? 

A: CometChat can be integrated with just about any tech stack that you can conceive. 

By using one of our UI Kits you can implement a solution in React, Angular, Vue, iOS, Android (Java and Kotlin) and React Native. 

The CometChat SDKs allow for further integration with any stacks built with JavaScript (Web), Android Java, iOS Swift, React Native, Ionic/Cordova/Capacitor, and Flutter. 

If you don’t have a developer available you can always rely on a more simple integration using our Chat Widget that will work with most web-based platforms that support JavaScript.

Q: Can I connect people on mobile and web in the same chat?

A: CometChat is designed to provide user-to-user chat across any supported platform. All users in your app are connected through a single “CometChat App” regardless of what technology or platform they are using.  

Q: What can I do if I want to prevent users from offending others on my app when they are in chat?

A: CometChat provides a robust set of chat and voice/video functionality that your users have come to expect based on their experiences in other social and chat apps.  To provide even more capabilities CometChat provides a robust Extensions platform and over 40 (and counting) out-of-the box add-ons. There are a set of extensions that enable moderation of users and messages. By enabling any of the moderation extensions you can achieve moderation such as profanity filtering or blocking of messages with a negative sentiment analysis score.  

Suggested reading: What Is Chat Moderation - and How to Build It

Q: I have an app that I need to connect to chat so that app can respond to users or prompt users, is that possible?

A: CometChat supports chatbots. By using a CometChat chatbot you can connect external apps to CometChat to send and receive messages or take other actions based on messages all without having a dedicated user account to perform these types of integrations.

Suggested reading: Bots

Q: I don't have a lot of users on my platform yet. But, I'm growing and want to accelerate that growth. How can I use CometChat even though I'm small?

A: CometChat provides a great way to increase the value your users get from your product. Implementing a conversational chat aspect to your app can provide your users with an enhanced app experience and enable you to drive users to your platform. The pricing plans that CometChat provides help you to start out a very small scale at a lower cost and grow your users without having to do anything more than choose the right plan for you. 

Suggested reading: Check out our flexible plans built to scale with your business

Q: I am considering CometChat but have been using a different provider. Is it hard to switch?

A: CometChat provides many options for implementing your chat experience that facilitate a simple implementation and will provide a seamless migration experience for your users. When it's time to start migrating from your current provider you can simply use our live migration extension or use our webhooks to mirror messages between systems until you can ensure all migration tasks are complete. 

Still have questions? 

Browse our extensive collection of resources in the CometChat Help Center — or schedule a call with one of our experts and let us know how we can help!

About the Author

Scott L'Hommedieu is an experienced technologist and product leader with a career spanning strategy, product management, architecture, engineering, and new product introductions.  As a product leader with roles at organizations of all sizes from startups to enterprises Scott has worked across the world in Canada, Europe, the US and India and managed globally-distributed teams.

Currently the head of product at CometChat, leading the Product Development organization delivering the best in class in-app text, voice and video platform.